topic Re: Wyze light Bulb not responding in Apps / Account

Wyze light Bulb not responding

Dhnol — Thu, 06 Jul 2023 15:12:21 GMT

Purchased Nest and it came with 4 Wyze light bulbs. Set up all 4 with the Google Home app. One bulb stopped responding. Did 5 power rest and did not work. Wyze said they cannot help.

Re: Wyze light Bulb not responding

Alex_S — Tue, 11 Jul 2023 11:41:32 GMT

Hi Dhnol,

I’m sorry to hear that one bulb has stopped working. Let’s further look into it.

A few questions: is this bulb showing in the Google Home app? Can you control it manually? Have you checked if the Wyze app can control it?

Regards,
Alex

Re: Wyze light Bulb not responding

Alex_S — Fri, 14 Jul 2023 12:27:29 GMT

Hi there,

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.

Kind regards,
Alex

Re: Wyze light Bulb not responding

Dhnol — Fri, 14 Jul 2023 19:40:08 GMT

light does not respond

Re: Wyze light Bulb not responding

Alex_S — Sat, 15 Jul 2023 14:56:52 GMT

Hello Dhnol,

Let’s further isolate this. Kindly provide some information:

Is this bulb showing in the Google Home app?
Can you control it manually in the Google Home app?
Have you checked if the Wyze app can control it?

Sincerely,
Alex

Re: Wyze light Bulb not responding

Dhnol — Sun, 16 Jul 2023 01:16:16 GMT

Cannot get it to be seen on the app

Re: Wyze light Bulb not responding

Alex_S — Tue, 18 Jul 2023 13:43:13 GMT

Hey Dhnol,

We wanted to make sure that we got the right information, so we can provide you the correct resolution. Kindly confirm, can you set up and control the Wyze light bulb using the Wyze app?

Warmly,
Alex

Re: Wyze light Bulb not responding

Alex_S — Fri, 21 Jul 2023 13:45:11 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help.

Kind regards,
Alex

Re: Wyze light Bulb not responding

Alex_S — Sat, 22 Jul 2023 18:13:44 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Alex