topic Re: Unable to remove old ShieldTV from account in Apps / Account

Unable to remove old ShieldTV from account

SmokeyJim — Sun, 16 Jul 2023 22:15:13 GMT

I used to have (as in, no longer possess) a shield tv that is under the “linked to you” section, and for the life of me cannot remove it from my account.

When I try to remove it I get this error

I am unable to add it to a room in a false home to do the workaround delete method, there is no button at the bottom to “add to a room”

I have also tried deleting all homes in a last ditch effort, it did not work

Re: Unable to remove old ShieldTV from account

Juni — Thu, 20 Jul 2023 20:35:22 GMT

Hi SmokeyJim,

Thanks for reaching out. Check out this link and see if your unwanted apps and devices are still linked. If so, you can remove it from there.

I hope this helps.

Regards,

Juni

Re: Unable to remove old ShieldTV from account

Dan_A — Sun, 23 Jul 2023 20:40:23 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: Unable to remove old ShieldTV from account

Dan_A — Mon, 24 Jul 2023 20:44:46 GMT

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan