topic Re: Home and Away routines missing in Apps / Account

Home and Away routines missing

thaJack — Mon, 24 Jul 2023 13:18:39 GMT

I can't seem to find home and away routines. My account doesn't need to be converted from Nest.

In the history, I can see that it runs the routines when we arrive home or leave, but I can't find them anywhere to customize.

Re: Home and Away routines missing

David_K — Fri, 28 Jul 2023 15:00:34 GMT

If you open the Google Home app, then tap the name of your home at the top left, do you see a popup from the bottom with "home and away"?

Re: Home and Away routines missing

thaJack — Fri, 28 Jul 2023 16:58:16 GMT

Nope. It's not there. That's what I've been back and forth with Support about for a week.

Re: Home and Away routines missing

David_K — Fri, 28 Jul 2023 19:41:20 GMT

And if you tap the Automations tab at the bottom of the app, you don't see routines for "Home" and "Away" in the "Household Routines" section at the top?

Re: Home and Away routines missing

David_K — Fri, 28 Jul 2023 19:43:42 GMT

Also do you have presence sensing turned on as that's needed for home and away routines?

About presence sensing and how to manage your data - Google Nest Help

Re: Home and Away routines missing

thaJack — Fri, 28 Jul 2023 20:57:08 GMT

@David_K wrote:
And if you tap the Automations tab at the bottom of the app, you don't see routines for "Home" and "Away" in the "Household Routines" section at the top?

No. Only Household and Personal routines.

Re: Home and Away routines missing

thaJack — Fri, 28 Jul 2023 20:57:49 GMT

@David_K wrote:
Also do you have presence sensing turned on as that's needed for home and away routines?
About presence sensing and how to manage your data - Google Nest Help

Yes. Two phones, all speakers, and all displays are enabled for this.

Re: Home and Away routines missing

David_K — Sat, 29 Jul 2023 12:33:55 GMT

Do you happen to already have any routines that use when you're home or away as a starter? If so, try deleting those?

Re: Home and Away routines missing

thaJack — Sat, 29 Jul 2023 14:54:13 GMT

Personal ones. It's not possible to delete them, but only deactivate.

Re: Home and Away routines missing

David_K — Sat, 29 Jul 2023 18:08:40 GMT

I'm not sure deactivating them will work. Are you able to remove the "home" or "away" part as the starter?

Re: Home and Away routines missing

thaJack — Sat, 29 Jul 2023 19:54:14 GMT

It doesn't appear so. I think it's built in.

Re: Home and Away routines missing

David_K — Sun, 30 Jul 2023 11:28:11 GMT

Re-reading your original post you said "My account doesn't need to be converted from Nest."

Can you explain what you mean by that?

Re: Home and Away routines missing

thaJack — Wed, 02 Aug 2023 10:54:45 GMT

There were instructions in Google's Help about potentially needing to migrate Nest accounts to Google.

Re: Home and Away routines missing

David_K — Wed, 02 Aug 2023 17:57:57 GMT

Am I right in thinking then that you use the sign in with Google button and don't have a legacy Nest account?

Re: Home and Away routines missing

thaJack — Wed, 02 Aug 2023 18:46:09 GMT

Correct.

Re: Home and Away routines missing

David_K — Thu, 03 Aug 2023 08:15:03 GMT

Good to confirm. I've asked a specialist to review this topic and advise on next steps.

Re: Home and Away routines missing

thaJack — Thu, 03 Aug 2023 11:37:17 GMT

I appreciate that, David. Thank you.

Re: Home and Away routines missing

Alex_S — Thu, 03 Aug 2023 19:35:35 GMT

Hi there,

This certainly hasn't been easy for you. I am checking this now with the team and I’ll get back to you as soon as I have any update.

Thanks for the help, David_K.

Kind regards,
Alex

Re: Home and Away routines missing

Lmlaclede — Mon, 21 Aug 2023 00:33:09 GMT

I have the same problem. No Home and Away routines. Please advise