topic Re: Can’t login to google home app with migrated nest account in Apps / Account

Can’t login to google home app with migrated nest account

31trainman — Wed, 07 Sep 2022 04:50:22 GMT

Has anyone found a fix for this problem yet?

Re: Can’t login to google home app with migrated nest account

MplsCustomer — Wed, 07 Sep 2022 14:46:39 GMT

So you apparently migrated your Nest Account to a Google Account as described here: https://support.google.com/googlenest/answer/9297676?hl=en

Are you able to sign into the Google Nest app using the "Sign in with Google" button, using the Google (gmail) account and password you migrated to?

What happens when you try to sign into the Google Home app using the Google (gmail) account and password you migrated to?

Re: Can’t login to google home app with migrated nest account

RonnyR — Wed, 07 Sep 2022 15:34:03 GMT

Seems like he has the same issue I have. The nest app on my sony google smart tv does not give u the option to sign in via Google. It only shows the sign in via the nest account. Error message displayed is when u try to sign in with your Google credentials. It says username or password incorrect. The nest app for the Google tv does not have a Google migration button or a sign in via google button. How can somebody sign in then?

Re: Can’t login to google home app with migrated nest account

MplsCustomer — Wed, 07 Sep 2022 15:42:55 GMT

@RonnyR

I'm just another Google Nest customer, sharing the following, which doesn't seem to make sense, since Google Nest seems to want everyone to migrate to Google:

This Google Nest Help page says that for an Android TV, you need "A Nest Account that hasn’t been migrated to a Google Account."

https://support.google.com/googlenest/answer/7035987?hl=en&co=GENIE.Platform%3DAndroid

This Google Nest Help page says "Once you migrate your account, you’ll no longer be able to use the Nest app on Apple TV or on Android TV.":

https://support.google.com/googlenest/answer/9297676#zippy=%2Candroid-tv-and-apple-tv

Re: Can’t login to google home app with migrated nest account

RonnyR — Wed, 07 Sep 2022 18:38:20 GMT

Thanks for the reply. I pretty much thought something like that is probably the issue. That makes no sense. Why don't the have the migration on the app for android based tvs?

Re: Can’t login to google home app with migrated nest account

Steveyryu — Thu, 20 Jul 2023 20:16:41 GMT

I can't sign in to with my email pw to migrate

Re: Can’t login to google home app with migrated nest account

MplsCustomer — Thu, 20 Jul 2023 21:46:46 GMT

@Steveyryu

This Google Nest Help topic includes instructions for resetting your Nest Account password:

https://support.google.com/googlenest/answer/10371718

Re: Can’t login to google home app with migrated nest account

EdmondB — Tue, 25 Jul 2023 01:43:21 GMT

Hey everyone,

@Steveyryu, checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond

Re: Can’t login to google home app with migrated nest account

EdmondB — Fri, 28 Jul 2023 01:51:14 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

Re: Can’t login to google home app with migrated nest account

Alex_S — Sat, 29 Jul 2023 17:29:43 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex