topic Re: Can't sign into Nest app with Google credentials in Apps / Account

Can't sign into Nest app with Google credentials

dalemwebb — Fri, 21 Jul 2023 01:03:47 GMT

Had to reset my phone. Trying to log back into Nest app. When I tap SIGN IN WITH GOOGLE, I get this screen:

You'll notice the "Signed Out" message next to my name.

I AM indeed signed into Google. Why does Nest think I'm not?

Deleted Nest app and reinstalled; no help.

Additionally, is there a way to add all my Nest "appliances" back WITHOUT having to take them apart and RESCAN them? THAT'S a pain in the butt.

Re: Can't sign into Nest app with Google credentials

MplsCustomer — Fri, 21 Jul 2023 01:59:37 GMT

@dalemwebb

That's a normal screen. Just click on your account to sign in to the Google Nest app.

I sometimes get a very similar screen when accessing this forum.

And once you log back into the Google Nest app you should be able to see all of your Google Nest devices.

Re: Can't sign into Nest app with Google credentials

dalemwebb — Fri, 21 Jul 2023 02:09:04 GMT

Sorry. Guess I'm not very bright. When I tap my Google account > next screen asks me to ALLOW > Click Allow > indicator indicates something is happening > flips to Google search screen in my browser. Guess I don't know what's happening.

cloi

Re: Can't sign into Nest app with Google credentials

MplsCustomer — Fri, 21 Jul 2023 02:14:29 GMT

@dalemwebb

Maybe you're caught in some sort of permissions problem, perhaps with your browser, that is not allowing you to sign on.

What if you go to your browser on your new phone and sign into Google? Then try launching the Google Nest app again.

If you can't resolve it, you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Can't sign into Nest app with Google credentials

dalemwebb — Fri, 21 Jul 2023 23:11:36 GMT

Evidently, this is a browser/third-party cookie problem. After enabling exceptions to allow Google.com and home.nest.com to use 3rd party cookies, I was able to log on with my computer. Still haven't figured out how to solve the problem on my Samsung S23 Ultra or stock Android tablet.

Anyone with any ideas?

Re: Can't sign into Nest app with Google credentials

EdmondB — Tue, 25 Jul 2023 01:30:22 GMT

Hello dalemwebb,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. If you are able to sign in with your Nest account on your computer that means you should be able to sign in on the Nest app with the same email address and password. Just wanna know what happens after you sign in with the same log information on your computer to the Nest app on your phone. Did you get an error message or you are stuck on a loading screen?

Thanks for the help, @MplsCustomer.

I look forward to your response.

Best,
Edmond

Re: Can't sign into Nest app with Google credentials

EdmondB — Fri, 28 Jul 2023 01:33:12 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

Re: Can't sign into Nest app with Google credentials

Alex_S — Sat, 29 Jul 2023 17:31:12 GMT

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex

Re: Can't sign into Nest app with Google credentials

Mmkmh — Sun, 30 Jul 2023 01:30:37 GMT

Having similar issues, changed phone number attached to account & it tries to send verification code to the old phone & there’s no where to change phone number 😞. Any suggestions?

Re: Can't sign into Nest app with Google credentials

MplsCustomer — Sun, 30 Jul 2023 03:54:35 GMT

@Mmkmh

Basically, you either have to update the phone number used for Two-Factor Authentication BEFORE you change your phone number, or temporarily turn off Two-Factor Authentication BEFORE changing your phone number and then turn it back on after.

Re: Can't sign into Nest app with Google credentials

Mmkmh — Sun, 30 Jul 2023 03:23:25 GMT

How do I turn it off? Every time I try to login it throws me to Google because of the old number

thanks

Re: Can't sign into Nest app with Google credentials

MplsCustomer — Sun, 30 Jul 2023 03:53:47 GMT

@Mmkmh
Unfortunately it needed to be done BEFORE you changed your number.

Re: Can't sign into Nest app with Google credentials

Mmkmh — Sun, 30 Jul 2023 14:09:21 GMT

Is it best then to do a reset & set up a new account & password?

Re: Can't sign into Nest app with Google credentials

MplsCustomer — Sun, 30 Jul 2023 14:14:21 GMT

@Mmkmh

I don't know. You would then have to factory reset and reinstall everything, with challenges along the way since you cannot remove them from your current account.

Perhaps this help topic will be of some use:

https://support.google.com/accounts/troubleshooter/2402620?hl=en&ref_topic=3382255&sjid=17962965518334905654-NA

Or you could search Google Account Help at the top of that link, or post to that help community at the bottom of that link.

Re: Can't sign into Nest app with Google credentials

Mmkmh — Sun, 30 Jul 2023 21:07:49 GMT

please, I have spent hours on this, there has to be a way to change the phone number attached to this account without going through google!

Re: Can't sign into Nest app with Google credentials

EdmondB — Thu, 03 Aug 2023 21:30:10 GMT

Hello Mmkmh,

If you can’t regain access to your phone number after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

Thanks for the help, @MplsCustomer.

Let me know if you have additional questions.

Regards,
Edmond

Re: Can't sign into Nest app with Google credentials

EdmondB — Sun, 06 Aug 2023 21:41:28 GMT

Hi there,

Checking in to see if you still need help. Let me know if you have additional questions.

Best,
Edmond

Re: Can't sign into Nest app with Google credentials

AbbyWM — Sun, 20 Aug 2023 18:03:16 GMT

I am having a similar problem and am following to see posted solutions. I am using the nest app on an iPhone, using my gmail account. My nest app logs in successfully for approx 5 seconds, I see all my nest items, then it boots me back to the log in screen.

Re: Can't sign into Nest app with Google credentials

Frustrated11111 — Mon, 21 Aug 2023 02:09:19 GMT

I have the same problem

Re: Can't sign into Nest app with Google credentials

Mopmarshyelp456 — Wed, 23 Aug 2023 04:27:00 GMT

I have exact same problem as Abby. Never had this problem in years, haven’t changed accounts, software all up to date and I’ve tried every troubleshooting suggestion in this forum. Started aug 20, morning.