topic Re: Google Home not recognising multi-way switches after recent update in Apps / Account

Google Home not recognising multi-way switches after recent update

Tahi — Mon, 08 Aug 2022 06:18:49 GMT

Google Home version 2.56.1.11.

I have a 2 gang light switch set up in Tuya. Up until 7 days ago both Tuya and Google Home recognized the switches as individual devices and I had these devices associated with 2 different rooms in Google Home. However 7 days ago I had a Google Home message that said that it had removed the 2 devices. Now Google Home only recognises the 2 gang light switch as 1 device therefore I can not control 2 different lights.

I have deleted the light switches in both Tuya and Google Home and have re-set them up. Tuya sees them as 2 separate devices however I can not get Google Home to recognise the 2 gang light switch as 2 separate devices. I have also tried setting them up in Smart Life and in Grid Connect both recognise the 2 devices but Google Home only recognises 1 device. Has anyone got any ideas where I should look or why these were removed? Thanks

Re: Google Home not recognising multi-way switches after recent update

Xfactor — Wed, 24 Aug 2022 10:44:51 GMT

I am having the same issue on grid connect and google home! The other multiple connects (4 point power board and 3 gang switch) show up fine.

Pretty irritating!

Re: Google Home not recognising multi-way switches after recent update

Muddi — Thu, 01 Sep 2022 14:44:08 GMT

Hey folks,

Sorry to hear that you're having issues controlling your multi-way switch using your Google Home/Nest device. Please make sure that all apps are updated, especially the Google Home app. Also, please check with the manufacturer if they receive similar reported issues because it is possible that it's also an update on their end on how a third-party devices can control the multi-way switches.

Cheers,

Muddi

Re: Google Home not recognising multi-way switches after recent update

Tahi — Fri, 02 Sep 2022 22:43:15 GMT

I am in contact with Google Home and they have confirmed that my app and all devices are up to date. I've contacted Tuya and they have confirmed that the device and their app is working correctly. This seems to be an interface problem where the Tuya app recognises the 2 gang switch as 2 devices but Google Home only recognises it as 1 device. All my other devices (outlets/Heatpump/etc) are working fine. And the 2 gang light switch was working fine until 31/7 when Google Home said that it had removed 2 devices. Why would Google Home remove my devices and not let me reinstall them?

Re: Google Home not recognising multi-way switches after recent update

Princesss — Tue, 06 Sep 2022 03:05:52 GMT

Hi Tahi,

Thanks for the additional info. Aside from Tuya, do you have other brands of home automation devices connected to your Google Nest speakers? Let's also make sure that your Tuya devices are within a good range from the router and your Google Nest speakers for better communication.

Best,

Princess

Re: Google Home not recognising multi-way switches after recent update

Kiwi3685 — Tue, 06 Sep 2022 08:40:27 GMT

Im also having the same issue. Ive checked all the things suggested multiple times and talked to Tuya about it.
All conclusions point to a problem ONLY with Google Home App.

So please, how can we escalate this significant problem?

Re: Google Home not recognising multi-way switches after recent update

Xfactor — Tue, 06 Sep 2022 08:48:37 GMT

Agreed, having the same issue just with the Arlec grid connect range

Re: Google Home not recognising multi-way switches after recent update

Kiwi3685 — Tue, 06 Sep 2022 08:53:13 GMT

Yes, sorry, my device is also GridConnect.. I choose to connect it via Tuya. But the problem is the same with the GridConnect app. I believe they are the same.

Re: Google Home not recognising multi-way switches after recent update

Princesss — Wed, 07 Sep 2022 01:14:01 GMT

Hi everyone,

Thanks for reaching out.

If other home automation devices works with no issues, it would be best to contact Tuya and ask for an update. I'll keep this thread open for few more days and will wait for your update.

Best,

Princess

Re: Google Home not recognising multi-way switches after recent update

Tahi — Wed, 07 Sep 2022 01:21:24 GMT

Hi Princess,

As above, I have already contacted Tuya who confirm that the device and the Tuya app are all working correctly. I have tried setting up the 2 gang switch in 3 different apps (Tuya Smart, Tuya Life, Grid Connect) and they all recognise the 2 gang light switch as 2 separate devices but Google Home only recognises it as one device. All other devices are working correctly both Google devices and several 3rd party devices. It is interesting that Xfactor is also having problems with the 2 gang device but is not having problems with other multi-gang devices.

Thanks

Re: Google Home not recognising multi-way switches after recent update

Kiwi3685 — Wed, 07 Sep 2022 01:21:52 GMT

But I have already talked to them.
Their app DOES identify both switches as independent devices.
Google used to do the same. Since recent Google updates any nee double-devices no longer shiw correctly in the Google app.

The only app not working properly is Google.

Aliso - why do users, with no technical expertise, have to be the meat in the middle? If Google think Tuya are the problem then you need to talk to them, not us.

As requested, this needs to be escalated to someone who can actually provide solutions, not just send us away.

Re: Google Home not recognising multi-way switches after recent update

Tahi — Wed, 07 Sep 2022 01:40:51 GMT

Xfactor/Kiwi3685 can you please pm me @ gridconnectissue @ gmail.com

Re: Google Home not recognising multi-way switches after recent update

Princesss — Wed, 07 Sep 2022 05:55:53 GMT

Hi everyone,

Kindly provide the following info so we can check further:

Cast firmware version of the Google Nest speakers
Android/iOS version of set up device
Number of Home Automation devices connected

Looking forward to your response.

Best,

Princess

Re: Google Home not recognising multi-way switches after recent update

Kiwi3685 — Wed, 07 Sep 2022 06:17:19 GMT

info requested is in the attached three screen shots.

Re: Google Home not recognising multi-way switches after recent update

Tahi — Wed, 07 Sep 2022 19:25:11 GMT

Hi Princess,

Details requested:

Google Home Audio: 1.56.299498
Google Home Mini: 1.56.309385
Google Home: 2.57.1.8
Android: 8.0 & 10.0

Devices:

Grid connect: 7 lights, 1 outlet, 1 x 2 gang light switch
Sinricpro: 1 device
Tuya: 4 device - ir blaster with 4 devices set up (TV, HeatPump, PC, light)
Google: chromecast

Apps

Grid Connect: 1.2.2
Tuya Smart: 4.3.1
Smart Life: I have tried it but is currently uninstalled.
pps:
Number of Home Automation devices connected

Everything is working fine other than Google Home not recognising the 2 gang light switch as 2 devices. It used to but Google Home removed them and will not let me install them again.

Thanks

Chris

Re: Google Home not recognising multi-way switches after recent update

Tahi — Thu, 08 Sep 2022 02:35:49 GMT

Hi Princess,

Thanks for looking at this. Information requested:

Google Nest Speakers:

Google Home Audio: 1.56.299498
Google Home Mini: 1.56.309385

Android: both 8.0 and 10.0

Devices:

Grid connect: 7 lights, 1 outlet, 1 x 2 gang light switch
Sinricpro: 1 device
Tuya: IR blaster with 4 devices (light, PC, heatpump, TV)
Mitsubishi: 1 heatpump

Apps:

Google Home: 2.57.1.8
Grid connect: 1.2.2(international)
Tuya Smart: 4.3.1(international)
Smart Life: tried but have uninstalled
Mitsubishi: 6.3.1685

All devices work correctly except for the 2 gang light switch. Google Home recognised the 2 gang light switch as 2 devices up until 31st July when Google Home removed them, I have not been able to reinstall them since. I have tried installing the 2 gang light switch using the grid connect app, Smart Live, and Tuya Smart. All apps recognise the 2 gang light switch as 2 devices which can be controlled separately but I can not get the 2 devices recognised in Google Home. It is interesting that Xfactor can control 4 way devices separately but not 2 gang devices.

Thanks

Re: Google Home not recognising multi-way switches after recent update

Tahi — Thu, 08 Sep 2022 04:22:36 GMT

Hi Princess,

I've replied several times with my details but don't see my response, is there a process to go through to get posts displayed?

Thanks

Re: Google Home not recognising multi-way switches after recent update

Princesss — Thu, 08 Sep 2022 04:37:05 GMT

Hi everyone,

@Kiwi3685, thanks for the photo you sent.

@Tahi, it's okay if you can't send a screenshot. Just make sure to provide these info so I can pass it to our team:

Cast firmware version of the Google Nest speakers
Android/iOS version of set up device
Number of Home Automation devices connected

Best,

Princess

Re: Google Home not recognising multi-way switches after recent update

Tahi — Sat, 10 Sep 2022 22:21:59 GMT

As of this morning, the 2 gang light switch is back to appearing as 2 devices. I have had no notification from Google or Tuya about this so I don't know what has happened. Hopefully it will stay fixed.

Thanks for your help.

Re: Google Home not recognising multi-way switches after recent update

Xfactor — Sat, 10 Sep 2022 22:28:43 GMT

Just checked, mine too.

Somebody obviously found something.