topic Re: Nest learning thermostat in Apps / Account

Nest learning thermostat

aginzburg23 — Fri, 04 Aug 2023 22:35:34 GMT

I am away, my thermostat shows it was over 30 days without WiFI, now it is connected but the APP shows it is OFF LINE.

Need to fix this issue.

Thank you

Re: Nest learning thermostat

David_K — Sat, 05 Aug 2023 12:13:50 GMT

There is a good guide on how to troubleshoot this here:

Nest thermostat is offline - Google Nest Help

Worth noting you won't be able to do most of the steps remotely, and will need to physically be with your thermostat.

Re: Nest learning thermostat

aginzburg23 — Mon, 07 Aug 2023 13:22:15 GMT

Thank you, David_K

Re: Nest learning thermostat

Lance_L — Tue, 08 Aug 2023 01:20:18 GMT

Hi aginzburg23,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, David_K.

Best,

Lance

Re: Nest learning thermostat

Lance_L — Fri, 11 Aug 2023 01:29:36 GMT

Hello aginzburg23,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance