topic Re: Escalating a case in Apps / Account

Escalating a case

TapTap321 — Sun, 13 Aug 2023 02:14:44 GMT

Hello,

There is an issue on Google's website that is not letting me purchase a Nest Aware subscription on one of my homes (even though I had one previously), and I keep getting transferred back and forth between Nest Support and Google Store saying it is the other departments problem. Is there any way I can get this escalated?

Original case: 3-6783000035105
Last case: 0-7068000034441

Re: Escalating a case

Lance_L — Sun, 13 Aug 2023 19:43:55 GMT

Hello TapTap321,

We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Best,

Lance

Re: Escalating a case

TapTap321 — Mon, 14 Aug 2023 01:19:35 GMT

Hi Lance, I just filled out the form! Hoping this can get addressed soon. I'll stay tuned, thank you!

Re: Escalating a case

Lance_L — Mon, 14 Aug 2023 02:11:13 GMT

Hey TapTap321,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

Re: Escalating a case

TapTap321 — Tue, 15 Aug 2023 22:03:51 GMT

Thank you. I look forward to hearing from them.

Re: Escalating a case

TapTap321 — Mon, 21 Aug 2023 09:39:06 GMT

Hi Lance, I still haven’t received an email from the support team. Do you know if there are any updates on this? Thanks so much for your help.

Re: Escalating a case

Lance_L — Tue, 22 Aug 2023 00:41:32 GMT

Hello TapTap321,

I’m sorry for the wait. I've just followed up with the team working on your case. They'll get back to you as soon as they have more information.

Best,

Lance