topic Re: Can't reach ConnectLife in Apps / Account

Can't reach ConnectLife

MarioPantza — Fri, 11 Aug 2023 16:02:01 GMT

I had ConnectLife linked service connected on Google home but had to uninstall it.

I try to reinstall it but after the login page where I enter correctly my credentials it says cannot reach ConnectLife try again later. I tried several times but always the same message.

Thus I cannot add a air condition device to Google home

Any solutions ???

Re: Can't reach ConnectLife

GiannisT — Sat, 12 Aug 2023 14:37:54 GMT

Same to me ... I just install Connectlife but I can't connect it to google home

"cannot reach ConnectLife try again later"

Re: Can't reach ConnectLife

Deggi_83 — Sat, 12 Aug 2023 18:44:17 GMT

I have the same problem. Any solutions?

Re: Can't reach ConnectLife

mpramoj — Sat, 12 Aug 2023 19:32:16 GMT

Is ConnectLife down? I am having the same issue

Re: Can't reach ConnectLife

MarioPantza — Sat, 12 Aug 2023 20:02:16 GMT

The standalone app ConnectLife works just fine. I can control my device from the app.
Only with Google home the service sees to have a problem......

Re: Can't reach ConnectLife

mpramoj — Sat, 12 Aug 2023 20:03:54 GMT

Yes, same for me.

Re: Can't reach ConnectLife

ambarcapoor — Sat, 12 Aug 2023 22:23:44 GMT

Same here. The stand alone app works, but Google Home no longer can connect to the AC or the app. Very frustrating. I tried to unlink and now cannot relink. It fails after the login page with the cannot connect error.

Re: Can't reach ConnectLife

TacoAssassin — Sun, 13 Aug 2023 00:21:50 GMT

Same issue here. I just bought the unit a week ago and it worked just fine until August 10th. Then it showed as offline. I tried to reconnect with the same error as above and then I removed it to try to start from scratch and now it won't connect at all. The ConnectLife app works great but Google Home won't connect now.

Re: Can't reach ConnectLife

Fightersoldier — Sun, 13 Aug 2023 12:24:12 GMT

Same here, any news ?

Re: Can't reach ConnectLife

Hwegner — Sun, 13 Aug 2023 14:16:34 GMT

Also experiencing this, uninstall and reinstall of the app didn't help.

Re: Can't reach ConnectLife

nomdeploom — Sun, 13 Aug 2023 21:03:42 GMT

Im just trying to get on the thread if there are any updates.

Re: Can't reach ConnectLife

Leedst — Sun, 13 Aug 2023 21:16:38 GMT

Same here. Been trying since Friday.

Re: Can't reach ConnectLife

MarioPantza — Sun, 13 Aug 2023 21:20:56 GMT

Sent a message to their support on Saturday. Waiting for an answer

https://en.connectlife.io/help-support/contact-us

Maybe if they receive multiple questions they will look into this

Re: Can't reach ConnectLife

TacoAssassin — Sun, 13 Aug 2023 21:25:23 GMT

I literally just submitted a support request also. Uploaded a screenshot of the error message from Google Home, too. Hopefully, they'll have an answer soon.

Re: Can't reach ConnectLife

Lee45249 — Mon, 14 Aug 2023 06:22:49 GMT

Same here just looking for any updates

Re: Can't reach ConnectLife

JMC75 — Mon, 14 Aug 2023 09:27:19 GMT

Yes same … was working then stopped. Unlinked and tried to re-link but no luck. Has something went wrong error after it says it’s linked. Strange as the unit is only a few months old and worked fine up to just the past week or so

Re: Can't reach ConnectLife

DeeLL — Mon, 14 Aug 2023 09:32:15 GMT

Same! Thought it was just me.

Hoping someone has had some luck with connecting it 🙂

Re: Can't reach ConnectLife

Justme5 — Mon, 14 Aug 2023 11:59:24 GMT

Same to me. It doesn't work on Google home. Any news?

Re: Can't reach ConnectLife

ceceet — Mon, 14 Aug 2023 12:20:00 GMT

Exact same situation for me, which makes me assume that the problem is ConnectLife.

Re: Can't reach ConnectLife

jeremyvaught — Mon, 14 Aug 2023 14:23:20 GMT

Same. Disconnected a few days ago, can't reconnect.