Nest Hub 2nd Generation - ejunk

JulesB77 — Fri, 11 Aug 2023 00:21:12 GMT

I have gone back and forth with Google support to try and find a fix, no fix found and the device not replaced. This device started constantly glitching, black screen, white screen. No issue with my WiFi. Seems to be since the Fushia update.

The forums are covered with hundreds of other users facing this same issue. Yet Google are still selling the devices! I would have thought under Consumer law there would be an issue with doing this seen as the devices are all faulty!

This device is now a piece of ewaste. Surprisingly seen as I also thought google had a sustainable environmental policy.

Really disappointed in Google. Please do not buy this device, you will be throwing your money down the drain.

I have been an Android Google user for years but am now really considering moving platforms

Re: Nest Hub 2nd Generation - ejunk

Alex_S — Tue, 15 Aug 2023 14:11:26 GMT

Hi JulesB77,

I’m sorry to hear about what’s happening; that certainly hasn't been easy for you. Can you share the case ID you had with our support team so we can further look into it?

Regards,
Alex

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Nest Hub 2nd Generation - ejunk

Re: Nest Hub 2nd Generation - ejunk