topic Re: Email missing for dropcam pro transition in Apps / Account

Email missing for dropcam pro transition

VLP — Tue, 15 Aug 2023 20:36:47 GMT

I have 2 drop cam pro cameras that I’ve had for very long time. I didn’t see an email to help with this transition. Please send me the information. I’m assuming I will need to buy new cameras, is there any kind of deal considering there is nothing wrong with one ones I currently have.

Re: Email missing for dropcam pro transition

MplsCustomer — Tue, 15 Aug 2023 22:01:22 GMT

@VLP

Judging from other posts, customers whose Dropcams were on an active Nest Aware subscription a month before the April 7 announcement received the emails.

This is Google Nest's post on the subject:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

If you need to reach Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Email missing for dropcam pro transition

Lance_L — Sat, 19 Aug 2023 22:07:53 GMT

Hello VLP,

Thanks for posting in our Community. I’m sorry to hear that you're having issues redeeming the promo code.

While we don't support redeeming your offers, we can point you in the right direction. Our friends at the Google Store are the perfect folks to help you with it.

I appreciate the help, MplsCustomer.

Best,

Lance