topic Re: Nest Aware Plus with two homes in Apps / Account

Nest Aware Plus with two homes

eccjc2 — Tue, 08 Aug 2023 14:29:49 GMT

I have nest video in two different homes. When I added the devices to the second home, they were not linked to my nest aware plus subscription so they are only have a recording history of 3 hours. I cannot figure out how to add the three new cameras to the subscription so they will have the 60 day even and 10 day 24/7 history like the ones in my first home.

Re: Nest Aware Plus with two homes

MplsCustomer — Tue, 08 Aug 2023 15:12:22 GMT

@eccjc2

Unfortunately, a "Nest Aware" or "Nest Aware Plus" subscription covers only the cameras and doorbells in the same Google Nest "home/structure" on the same Wi-Fi network.

If you check your subscription on the link below and click on it, it displays the name/nickname of the Google Nest "home/structure" that it covers:

https://store.google.com/subscriptions

Re: Nest Aware Plus with two homes

Lance_L — Mon, 14 Aug 2023 03:01:20 GMT

Hello eccjc2,

I wanted to follow up and see if you’re still in need of any help. Have you seen MplsCustomer’s last response? Let me know if you have any questions.

Thanks for the help, MplsCustomer.

Best regards,

Lance

Re: Nest Aware Plus with two homes

Lance_L — Thu, 17 Aug 2023 03:22:55 GMT

Hey eccjc2,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Lance