topic Can't setup parental controls - Add child to speaker in Apps / Account

Can't setup parental controls - Add child to speaker

Clonius — Mon, 28 Aug 2023 17:29:41 GMT

Hello,

I am trying to add a child to a Nest Mini. I set up Google assistant and did the voice training. When I go to add them to via Family link > Content Restrictions >Google Assistant > Add to new device, I get a message "Can't setup parental controls, it looks like parental controls aren't available at the moment..."

I feel I may need to redo the Google assistant settings or maybe there is a setting I am missing.

I did this before with another child with no problems.

Any suggestions on how to overcome this?

Re: Can't setup parental controls - Add child to speaker

zbmauro — Thu, 31 Aug 2023 01:30:02 GMT

Same issue here. Help will be mostly appreciated.

Re: Can't setup parental controls - Add child to speaker

Alex_S — Fri, 01 Sep 2023 12:00:06 GMT

Hi everyone,

Thanks for posting—let's get this sorted out. I just wanted to confirm: can your child control your Google Nest Mini via voice command? Also, setting up parental control for a Family Link child account is only available in English and in the US. What country are you in?

Regards,
Alex

Re: Can't setup parental controls - Add child to speaker

Clonius — Fri, 01 Sep 2023 15:03:57 GMT

@Alex_S wrote:
Hi everyone,

Thanks for posting—let's get this sorted out. I just wanted to confirm: can your child control your Google Nest Mini via voice command? Also, setting up parental control for a Family Link child account is only available in English and in the US. What country are you in?

Regards,
Alex

Hi Alex,

My child can control the speaker with her voice. I am assuming this is working of my own account (Main Google Home account) What we would really like to do is link her Spotify account. I think the speaker needs to be associated with her before we can donthis. I am in Ireland so everything is in English.

Let me know if you need more information.

Thanks

Re: Can't setup parental controls - Add child to speaker

zbmauro — Fri, 01 Sep 2023 21:23:35 GMT

I am in Costa Rica. Perhaps that is the reason. Thank you.

Re: Can't setup parental controls - Add child to speaker

Alex_S — Sat, 02 Sep 2023 17:11:06 GMT

Hi there,

Clonius, I believe Spotify is yet to be supported for Family Link child accounts for Google Home devices or Google Assistant. You can check out the article about Let your child use Google Assistant on your devices. If you would like to know more about the Family Link account access, I suggest you contact Google for Families support.

zbmauro, our team is working on adding more supported countries for Google Home; you can always send us feedback.

Best,
Alex