topic Re: Google home cannot remove linked devices that are no longer active in Apps / Account

Google home cannot remove linked devices that are no longer active

james308au — Thu, 31 Aug 2023 05:39:44 GMT

I have moved a device out the home and it still shows up in LINKED TO YOU, i cannot remember what app i used to link it, trying to unlink it but i keep getting a message THESE SETTINGS ARE UNAVAILABLE AT THE MOMENT. CHECK YOUR WIFI CONNECTION.

Any suggestions would be great

Re: Google home cannot remove linked devices that are no longer active

DoubleL — Fri, 01 Sep 2023 08:34:26 GMT

Same issue here.

Re: Google home cannot remove linked devices that are no longer active

Alex_S — Tue, 05 Sep 2023 16:12:18 GMT

Hi everyone,

Thanks for posting—let's get this sorted out. Go to Third-party apps & services and check if there’s a linked third-party app that you may have used for the device you’re trying to remove. Remove its access if there’s any. Uninstall and reinstall the Google Home app once done, and then check if the device is still showing.

Regards,
Alex

Re: Google home cannot remove linked devices that are no longer active

DoubleL — Tue, 12 Sep 2023 12:10:53 GMT

It's still there. Google support said this:

You can delete the entire Home structure if you're unable to remove the unwanted devices in the Google Home app. If unresolved, try the following:

Go to myaccount.google.com.
Go to Security tab.
Look for signed-in devices then sign out and remove the device.

If still unsuccessful, consider this as ghost devices which will be removed eventually. We have no control over it as these are devices whose account was stuck in the Google Cloud server.

Basically: we don't know... It's just there, maybe forever.

Re: Google home cannot remove linked devices that are no longer active

Alex_S — Tue, 12 Sep 2023 16:02:29 GMT

Hello DoubleL,

We appreciate your update. Since you already have a case with our Support team, I suggest that you continue the conversation there for further investigation. Should you have other questions or concerns, let me know.

Kind regards,
Alex