topic Re: Nest App in Apps / Account

Nest App

Ggreuel — Mon, 27 Sep 2021 14:26:59 GMT

The App indicates that it is offline but the thermostat says it is online. I have downloaded a new app restarted, etc multiple times. Basically I followed all of the directions and the app still does not work. Pls provide guidance

Re: Nest App

spiffert — Mon, 27 Sep 2021 15:49:16 GMT

I have the same situation:

3x nest thermostats

1x nest hello video doorbell

I also have google wifi mesh router. the Nest devices are listed as connected in the google home app under the wifi network details.

the nest app shows the devices as not connected.

Re: Nest App

Ggreuel — Thu, 30 Sep 2021 10:59:23 GMT

I called Google and they walked me through the the fix. It amounted to a restart of the software connected to the thermostat using the QR code. I don’t believe it was done probably when installed. Hats off to Google customer service they were wonderful.

Re: Nest App

Jake — Tue, 26 Oct 2021 22:16:07 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest App

Jake — Thu, 28 Oct 2021 17:53:45 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake