topic Re: Assistant account and Netflix not working in Apps / Account

Assistant account and Netflix not working

Pampoentjie — Sat, 23 Oct 2021 21:49:53 GMT

Hi everyone

Couldn't find an answer to my specific issue. So we recently bought the Google nest mini and Chromecast with Google TV. We have both set up properly and connected to the right wifi etc. My husband is able to properly get a show or movie started by asking the Nest Mini or his phone to e.g "Play Lucifer on Netflix on Family Room TV" and it works well (through his assistant account). When I however ask the same thing on the Nest Mini or phone, it will say initially, "Okay, playing Lucifer on Netflix on Family Room TV" and then "Sorry I can't play Netflix on Android TV yet, try it on your remote". I can however get it started by saying the same command on his account but not on mine.

So my voice is not the issue but it seems my account is. The Netflix account is in my husband's name but he is not using his gmail account for it but rather an outlook account. I have Netflix linked to my assistant account and my profile is selected

I have tried changing a bunch of settings but not sure what the issue is as I keep getting the same error

Re: Assistant account and Netflix not working

Ashepherdson — Sat, 23 Oct 2021 23:04:36 GMT

you would need to be sure that both your and your husbands accounts are linked in the google home app, so that you both have access. The below link will help guide you 🙂

https://support.google.com/googlenest/answer/9155535?hl=en-CA

Re: Assistant account and Netflix not working

Pampoentjie — Sun, 24 Oct 2021 07:19:50 GMT

Thanks for the response. We are both in the same household on the Google Home App (and we have the same names for the devices and same addresses for them) and all the other services work well i.e switching the TV on with voice commands, playing music on YouTube music/Spotify, playing videos on YouTube. It's just Netflix that works for him and not for me

Re: Assistant account and Netflix not working

GarrettDS — Wed, 27 Oct 2021 17:59:20 GMT

Hey there,
Just wanted to jump in here to see if we still needed help on this. Shoutout and huge thank you to Ashepherdson for the help here. Please let me know what troubleshooting steps you have tried.

Looking forward to hearing from you.

Best regards,
Garrett DS

Re: Assistant account and Netflix not working

Pampoentjie — Thu, 28 Oct 2021 05:49:10 GMT

The suggestion he gave didn't work because as I said in my reply to him, we were already in the same household in Google Home. The only troubleshooting I've done is as I've said in the reply - tested other services and they work fine, linked and unlinked Netflix to both of our accounts. The most I can get the Nest Mini to do is to open Netflix - but even then, it doesn't always work. We have fibre and good wifi so it's not a connection issue. At this point I've given up because I can't find anything online and it's easier to just speak to the remote of our Chromecast device. Would just have been nice to setup routines that could access Netflix but doesn't seem to work on my account

Re: Assistant account and Netflix not working

GarrettDS — Thu, 28 Oct 2021 18:22:16 GMT

Hey there,

Thanks so much for letting me know that information and I apologize that you're still having issues with this.

If you're still having issues with this after uninstalling and reinstalling the app, I would suggest sending feedback to our engineering team through this link so that they can investigate this.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Assistant account and Netflix not working

GarrettDS — Tue, 02 Nov 2021 16:45:38 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Assistant account and Netflix not working

GarrettDS — Wed, 03 Nov 2021 22:00:01 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS