topic Re: My Entire Home was just deleted in Apps / Account

My Entire Home was just deleted

Jonathan619 — Sat, 23 Oct 2021 15:43:10 GMT

No one else has access to my account, MFA all that, no other services has access.

No one else is a home manager.

When I woke up it was fine, I have a Nest Hub next to my bed. A couple hours later it's saying to link the device, I open the Google Home App, briefly see my current home flash up and now it's some default Home. All my rooms, integrations, etc are gone

Re: My Entire Home was just deleted

Jonathan619 — Sat, 23 Oct 2021 19:21:24 GMT

And it just happened again after setting everything up. This is ridiculous.

Having to set up Nest products are such a PITA too

Re: My Entire Home was just deleted

GarrettDS — Wed, 27 Oct 2021 17:57:14 GMT

Hey there,
I'm sorry to hear about the trouble with your Home and account, I'm sure this is frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: My Entire Home was just deleted

Jonathan619 — Thu, 28 Oct 2021 06:12:11 GMT

So far after waiting a few more hours and rebuilding the Home it hasn’t reset.

Unfortunately the Nest x Yale Lock mounting screw was warped after taking it off the 2nd time to reset it so I can add it back which forced me to break the lock. Lesson learned, don’t buy any Nest products.

Re: My Entire Home was just deleted

GarrettDS — Thu, 28 Oct 2021 18:24:54 GMT

Hey there,
Sorry to hear about the troubles you had with this, but wanted to double check to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: My Entire Home was just deleted

GarrettDS — Tue, 02 Nov 2021 20:14:46 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS