topic Re: Google Home app Crashes when opening in Apps / Account

Google Home app Crashes when opening

Pbent22 — Mon, 04 Sep 2023 20:14:52 GMT

Hi can you help with the Google home app? When I have updated the app and the welcome screen opens and you press the “next” button the screen close immediately and you are returned to the iPhone/iPad Home Screen. All iOS soft is up dated and I have an iPhone 14 pro and an iPad Pro both with iOS 16.6 installed. This has been happening for several months

Re: Google Home app Crashes when opening

MplsCustomer — Mon, 04 Sep 2023 20:38:43 GMT

@Pbent22

What "welcome screen" and what "next" button? We don't see a "welcome screen" or a "next" button when opening the Google Home app, and we have iPhones and iPads that are on iOS 16.6.

Are you by any chance on the "Public Preview" version? (We are not.)

Re: Google Home app Crashes when opening

Pbent22 — Mon, 04 Sep 2023 21:11:47 GMT

Re: Google Home app Crashes when opening

MplsCustomer — Mon, 04 Sep 2023 21:27:02 GMT

@Pbent22

Hmmm. I don't recall seeing that screen. We certainly don't see it now.

I assume you've tried deleting and reinstalling your Google Home app.

Are you outside the U.S.? I'm asking because of the spelling of "favourite".

How did you get to this screen? I'm asking because of the "Search" return link in the upper left corner. Have you tried opening the app from your home screen directly?

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Google Home app Crashes when opening

Pbent22 — Mon, 04 Sep 2023 22:04:08 GMT

Hi yes i deleted and reinstalled the app several times. It is the latest version on the App Store.Yes I’m in the UK

Re: Google Home app Crashes when opening

MplsCustomer — Mon, 04 Sep 2023 23:00:18 GMT

@Pbent22

Try contacting Support.

Re: Google Home app Crashes when opening

EdmondB — Fri, 08 Sep 2023 03:13:57 GMT

Hello Pbent22,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond