topic No option to update the service credentials in Apps / Account

No option to update the service credentials

Imransids — Fri, 15 Sep 2023 17:02:09 GMT

Hi,

I have tried to add a service to google home, during that process i used my google id to login option. But that service is using my another google email id.

So when ever i select that service it using my google id and failing it not giving option to change the credentials or it does not even show the service as add to unlink it.

it link google store the info in cache and reusing, but i deleted that also but same issue.

Re: No option to update the service credentials

Alex_S — Tue, 19 Sep 2023 18:37:59 GMT

Hi Imransids,

Thanks for posting. Let’s get this sorted out. What’s the third-party app you’re trying to link to the Google Home app? Also, do you have a household member in your home structure?

Try doing these steps:

Go to Third-party apps & services from your Google Account > Remove the third-party app’s access.
Clear app cache. Open your phone’s Settings > Apps > Select the Google Home app (and the third-party app) > Tap Storage, and then tap Clear cache.
Force close and reopen the Google Home app, then link the third-party app again.

If that didn’t work, try to use a different phone and let us know how it goes.

Regards,
Alex

Re: No option to update the service credentials

Candycrazy — Thu, 21 Sep 2023 01:48:40 GMT

I do not own a Google nest. Why am I getting this.

Re: No option to update the service credentials

Alex_S — Fri, 22 Sep 2023 18:43:37 GMT

Hello Candycrazy,

Thanks for visiting the Google Nest Community. Can you tell me more about this thing you are getting so I can further check on it?

Kind regards,
Alex