topic Re: Google home fail to link philips hue in Apps / Account

Google home fail to link philips hue

bbat888 — Sun, 17 Sep 2023 09:30:19 GMT

Hello.
For some time now I've had a problem with Google home: my philips hue lights no longer work.
This prompted me to unlink / link my Philips hue account. Unfortunately, since then I've been unable to connect it, and I keep getting the same error: "could not reach philips hue".
I've since tried everything I could find on the internet (reboot the bridge, my internet, my phone, create a new hue account, "clean up" in the hue app, uninstall google home, from another phone, ...)
Note that everything works from the Philips hue app. But I can no longer control my lights by voice.
Someone have an idea, I do not know what to do!
Thanks a lot!

Re: Google home fail to link philips hue

annaharrow — Wed, 17 Apr 2024 12:11:53 GMT

Hello,

I'm sorry to hear about the issues you're experiencing with your Philips Hue lights and Google Home. Here are some troubleshooting steps you can try to resolve the problem:

Ensure both Google Home and Philips Hue Bridge are on the same Wi-Fi network.
Restart both devices and try relinking your Philips Hue account in the Google Home app (Sometimes a simple restart can fix connectivity issues.)
Update Google Home and Philips Hue apps to the latest versions.
Re-Link Philips Hue Account.

Unlink the Philips Hue account from the Google Home app.
In the Google Home app, navigate to "Settings" > "Assistant" > "Home Control."
Click on the "+" icon to add a new device and follow the prompts to link your Philips Hue account again.

5. If the issue persists, reset the Philips Hue Bridge and set it up again.

6. Verify Permissions.

Make sure that the Google Home app has the necessary permissions to control your Philips Hue lights. Check the app settings on your phone.
7. Check Firewall or Router Settings.

Ensure that your firewall or router settings are not blocking the communication between your Google Home device and the Philips Hue Bridge.

I hope these steps will help.

Re: Google home fail to link philips hue

bbat888 — Mon, 18 Sep 2023 07:11:17 GMT

Hello, thank you for your help.
Unfortunately I have already tested each of these points.
My concern comes in point 4, I unlinked my Hue account and since it is impossible to re-link, I have this error consistently: "could not reach philips hue".

Re: Google home fail to link philips hue

jonkrohe — Tue, 19 Sep 2023 02:49:48 GMT

I'm facing the same issue with my daughter's account (which I manage through Family Link). The Philips Hue was linked in her Home account, but some of the bulbs were missing. I made the mistake of unlinking Philips Hue and now I get the same message as you when trying to relink. I have tried on her Pixel 4a, IPad and a factory reset Pixel 5. After trying countless things to resolve this, I tried to link a couple other 3rd party apps (Roborock, MyHue) and received the same exact message. So I'm not sure this is a Hue problem and maybe a Google Home issue adding 3rd party apps.

Re: Google home fail to link philips hue

bbat888 — Wed, 20 Sep 2023 06:59:47 GMT

I was finally able to find a solution that wasn't ideal, but functional.
From my old phone it didn't work, but from my wife's phone it did.
I don't know if it's because the Google account isn't the same, but it works with the same Hue account.

Re: Google home fail to link philips hue

NestSucks3 — Thu, 28 Sep 2023 18:03:09 GMT

Started having issues a couple weeks ago with Google saying "hmm something went wrong". Unlinked hue and now I'm in the same boat. Man I'm tired of Google products.

Re: Google home fail to link philips hue

Millord — Wed, 11 Oct 2023 09:15:20 GMT

I have exactly the same problem. It is not possible to connect Google Home with Hue.

After I enter my credentials and give permission to connect, I get an error message "Could not reach Philips HUE, please try again". I have a Pixel 7a with Android 14.

Re: Google home fail to link philips hue

TiborW — Sun, 29 Oct 2023 09:52:50 GMT

I have the same problem with Samsung Galaxy S21. Since the last android update I get the connection mistake. Does anyone have a solution yet?

Re: Google home fail to link philips hue

Bluesnail — Fri, 03 Nov 2023 19:17:42 GMT

I have this exact issue - did you manage to solve it?

Re: Google home fail to link philips hue

NestSucks3 — Fri, 03 Nov 2023 20:12:03 GMT

No, I'm sorry to say I gave up, sold all my Google home devices and I just use the hue app now.

Re: Google home fail to link philips hue

Bluesnail — Sat, 04 Nov 2023 09:30:33 GMT

I spent all of yesterday on this and today found the solution on Reddit. Unplug the hue hub home for 10 sec, plug it back in, wait till the 3 blue lights are on and then on the Google home app add it under other devices. Worked first time. Cannot believe I didn’t think to unplug it and plug it back in sooner 🤦🏽‍♀️

Re: Google home fail to link philips hue

Tiredofapplebs — Sat, 11 Nov 2023 19:37:44 GMT

When you purchase items from Apple and you need help, you think they have experts to tell us how to use, upgrade their product! Greed and they don’t care 1 bit. They control the web. Apple will say, sorry you have to go thru this. Bla bla. Bull

Re: Google home fail to link philips hue

Tristan-TDawg — Mon, 11 Dec 2023 05:59:48 GMT

I had the exact issue and error messages. I tried the same troubleshooting measures. I finally managed to get it connected by doing this:

- Open Philips Hue app

- go to Settings, scroll down to "Smart Integrations", tap "smart home" and select "other app" (you may need to tap + in the top right corner first)

- tap "get pairing code"' then tap "next" and you'll be presented with a 11 digit code... Copy this code!

- Open the Google Home app

- tap the "+ add" button

- select "new device", make sure your home is selected and then tap "next"

-select "Matter-enabled device", then "setup without QR code" and then paste the code that you copied from the Hue app.

Presto!!!

I hope this will help others.

Re: Google home fail to link philips hue

dc240v — Mon, 11 Dec 2023 21:31:01 GMT

It worked, but instead of an 11-digit code with my version of Android, I had to select "Get Started." The next page asked what do you want to link to your Hue system? I clicked the icon Google Assistant, and the Philips page popped up and asked me to grant permission. I granted it and it worked, the link was made.

Re: Google home fail to link philips hue

dc240v — Tue, 12 Dec 2023 17:37:26 GMT

Update: I spoke too soon; yes, my Nest Hub is linked to my Hue bridge, but I cannot access any of its functions on the Hub. I have an older standard Hub in the house, and it had no problem; in fact, it is linked to two hubs, one 100 miles away in my apartment. So no joy, any ideas?

Re: Google home fail to link philips hue

jamsterdm — Fri, 15 Dec 2023 11:11:39 GMT

Not working, fails at generating matter credentials

Re: Google home fail to link philips hue

Kjin — Thu, 28 Dec 2023 05:14:57 GMT

Finally, this worked! Thank you!

Re: Google home fail to link philips hue

troubleshoot — Sat, 30 Dec 2023 21:50:37 GMT

tried a lot of this options, just for people that doesn't have bridge, this f***s woks with 2.4 hz wifi, not 5.8. Just changed wifi signal and paired.

Re: Google home fail to link philips hue

bgtrotter — Sun, 31 Dec 2023 03:25:25 GMT

This worked. Completely non-intuitive, but it worked.

Thanks for sharing!

Re: Google home fail to link philips hue

Rayphoto — Wed, 03 Jan 2024 21:27:46 GMT

Worked for me, thank you so much.