topic Re: migration issue unable to connect in Apps / Account

migration issue unable to connect

Adrian52 — Thu, 21 Sep 2023 20:07:40 GMT

use the link from Google to migrate from Nest to Google. Still unable to connect after several weeks.

Re: migration issue unable to connect

MplsCustomer — Thu, 21 Sep 2023 22:03:17 GMT

Without some specifics, it's hard for customers in this community forum to offer suggestions.

Perhaps you should try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

You could also look at this FAQ page:

https://support.google.com/googlenest/answer/9297676

Re: migration issue unable to connect

Adrian52 — Thu, 21 Sep 2023 23:01:02 GMT

I have contacted the support and still haven't resolved migration issue from Ness to Google.

Re: migration issue unable to connect

Lance_L — Wed, 27 Sep 2023 20:42:32 GMT

Hello everyone,

@Adrian52, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the migration. Could you tell us the case ID from the interaction with our support team so I can take a closer look?

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance