topic Re: Loading serial number for camera set up in Apps / Account

Loading serial number for camera set up

Paul1948 — Mon, 02 Oct 2023 21:14:45 GMT

The app does not allow the loading of the last 4 serial number digits

Re: Loading serial number for camera set up

MplsCustomer — Mon, 02 Oct 2023 21:18:16 GMT

@Paul1948

What camera do you have, and are you trying to install it using the correct app (the Google Nest app vs. the Google Home app)?

Re: Loading serial number for camera set up

EmersonB — Sat, 07 Oct 2023 22:45:37 GMT

Hello everyone,

@Paul1948, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what error messages do you see? You may share your screenshot here. You may also try resetting your Nest Camera to the factory default. Let us know how it goes.

Thanks for answering, MplsCustomer.

Best,

Emerson