topic Re: Chromecast casting issue with Google Photos in Apps / Account

Chromecast casting issue with Google Photos

frankie — Thu, 07 Oct 2021 07:36:58 GMT

YouTube, Netflix, and Spotify can be ordinary cast on TV through Chromecast G3 from both iOS & Android Phone. However, black screen will be shown after cast the photo/video via Google Photos. I've tried to use another Chromecast to test and it suffered the same situation.

May I know if there is any patch that are not integrated between two applications? Anyone able to cast Google Photos with Chromecast G3?

Thanks a lot.

Re: Chromecast casting issue with Google Photos

frankie — Mon, 11 Oct 2021 03:58:33 GMT

I ensure that I was upgraded the Google Photos to the latest version.

Re: Chromecast casting issue with Google Photos

Jeran — Wed, 20 Oct 2021 18:21:23 GMT

Hey there frankie,

I'm sorry about the late response, thank you for your patience! Were you able to fix that casting issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

When did this issue start happening?
What version of Google Home are you using?
Does this issue also occur when casting Google Photos from Google Chrome?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast casting issue with Google Photos

Jeran — Thu, 28 Oct 2021 17:56:13 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast casting issue with Google Photos

Jeran — Fri, 29 Oct 2021 18:42:10 GMT

Hey there!

We haven't heard back from frankie, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran