topic "No Compatible Devices were found in your Tuya Smart Account" - stopped working in Apps / Account

"No Compatible Devices were found in your Tuya Smart Account" - stopped working

logier — Mon, 16 Oct 2023 08:00:06 GMT

Hi,

Yesterday, my smartlife and tuya smart devices we no longer connected to my google home. The devices now appear offline through the Google Home app, but are usable through either the smartlife of tuya smart apps. I have removed devices and rejoined them, removed the account linking and tried relinking, logged out and logged back in.

I can see the devices in my Google Home app but they are offiline.

I have also tried saying "sync my devices" however it says only the person with the account who set them up can do this. As that is me and my account, i am at a loss of what more to do.

Please help!

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Twisttwist — Mon, 16 Oct 2023 11:21:38 GMT

I have the same...

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

logier — Mon, 16 Oct 2023 23:07:53 GMT

Did yours just start over the weekend? I wonder whether google has adjusted something...

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

sudmanche — Fri, 20 Oct 2023 10:57:32 GMT

Same problem started this week also.

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Juni — Thu, 26 Oct 2023 19:39:47 GMT

Hi folks,

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: were there any recent changes made before it started? Did you set up a voice match? Do you have other home members added to the app? Make sure all accounts are not linked to Tuya.

Keep me posted.

Regards

Juni

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

logier — Thu, 02 Nov 2023 08:42:05 GMT

Hi Juni,

Thanks for coming back to me. There were a few changes made at that time, the first for some time.

1) We added a new account for a heater

2) I tried to reconnect a tuya light switch to the account. This is really the only new Tuya service and is accessed by my daughter as well. There Google Home device did not seem to be originally connected to our home network so i needed to set that up, and then tried to connect her light switch to that as well. This is probably the culprit.

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Alex_S — Fri, 03 Nov 2023 11:50:39 GMT

Hello logier,

Thanks for sharing that information. I want to confirm that your daughter has her own Google Home account. If yes, check if Tuya is linked to her account. Unlink it, and then try linking it again in your Google Home account. If the issue persists, try taking the following steps:

Go to Third-party apps & services from your Google Account > Remove Tuya's access.
Clear the app cache. Open your phone’s Settings > Apps > Select the Google Home app (and the Tuya app) > Tap Storage, and then tap Clear cache.
Force close and reopen the Google Home app, then link the Tuya again.
If it's the same, use a different phone.

Let me know how it goes.

Warmly,
Alex

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

ramod8 — Fri, 03 Nov 2023 19:25:45 GMT

Same issue just started for me a few days ago. I’ve tried on two phones and both don’t work

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Alex_S — Tue, 07 Nov 2023 18:54:52 GMT

Hi ramod8,

We appreciate your efforts in taking the steps. Have you already contacted Tuya support to check if there’s an ongoing update or changes to their integration? If not yet, kindly reach out to them and let us know how it goes.

Best,
Alex

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

sudmanche — Wed, 08 Nov 2023 13:12:49 GMT

This has fixed itself after a few days for me.

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Alex_S — Wed, 08 Nov 2023 14:24:57 GMT

Hi sudmanche,

That’s good to know! Thanks for keeping us posted. We’ll wait for an update from the other users affected here.

Best regards,
Alex

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

logier — Thu, 09 Nov 2023 20:57:32 GMT

Hi Alex

Thank you for your help. I have followed the steps you provided and get the following:

"No compatible devices were found in your Tuya Smart Account:
You may need to set up these devices with Tuya Smart First. If you have already set up devices, they may not support good home. In other cases, devices man not be available due to temporary error. Please wait a few minutes and try again"

This is the same issue as before following the process. I know my devices are connected to Tuya as i can control them from the Tuya app, hence why it feels like an integration issue between google and Tuya as you are currently investigating.

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Alex_S — Fri, 10 Nov 2023 16:45:32 GMT

Hello there,

Have you tried contacting Tuya support to check if there’s an ongoing update or changes to their integration? Kindly reach out to them. Keep us posted.

Kind regards,
Alex

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

witold69 — Mon, 13 Nov 2023 18:25:00 GMT

mam to samo - odłączyłem konto bo mi dwa urządzenia przestały działać - próba podłączenia ponowna nie udana komunikat jak wyżej "No Compatible Devices were found in your Tuya Smart Account" - czyszczenie pamięci nic nie daje, reinstalacja programów również - mówiąc wprost dupa blada

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

logier — Tue, 14 Nov 2023 01:56:02 GMT

Ok, so i got on to Tuya and they walked me through it. Their support was pretty good, so Kudos to them.

Within the google app, follow the steps from Alex S above.

Go in to your Smart Life or Tuya application --> click "me" in bottom right corner --> settings (top right) --> Account and Security. Once in there, click on google assistant and "unauthorise".
You should now be fully decoupled.

Now, go through and relink your Tuya/ Smart Life account in Google Home. It should now find all of your devices and bring them in to Google Home, most with the same settings as we in place originally.

If this doesnt work, go to tuya support and get on the chat, found them highly useful.
Thanks for the advice team, great to know there is support out there for this. Its a kind of clunky experience but i do love the outcomes once going well!

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

witold69 — Tue, 14 Nov 2023 04:10:51 GMT

found devices but they are inactive - offline

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

witold69 — Tue, 14 Nov 2023 05:18:01 GMT

working.

I have the same problem with DGM - there is no Google authorization tab in DGM

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

kevindownie — Tue, 14 Nov 2023 11:19:16 GMT

I have the same problem. We got back from a few days away and all Tuya devices were offline in Google Home. They are all present and operable in the Tuya app but remain offline in Google Home. I've tried unlinking Google Home in Tuya app then re-linking but still Google home fails to see the devices. Help!!

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

witold69 — Tue, 14 Nov 2023 11:22:56 GMT

Re: "No Compatible Devices were found in your Tuya Smart Account" - stopped working

Alex_S — Wed, 15 Nov 2023 11:57:41 GMT

Hi there,

That’s good to know! Thanks for sharing that information here, logier.

@All, kindly try the steps Tuya has provided. Let us know if it works.

Thanks,
Alex