Camera on an old account

Mark531 — Fri, 20 Oct 2023 13:25:06 GMT

Hi I have a Nest camera linked to an old account that got hacked now I can’t add my camera to my new account any ideas on how to get it working

Re: Camera on an old account

EdmondB — Mon, 23 Oct 2023 03:51:49 GMT

Hello Mark531,

Thank you for letting me know about your Nest Camera problem. I’m here to help you get your Nest camera back on your new account. For transferring a Nest Camera from the Nest app to a new account, you need to disconnect it from the power outlet for 48 hours, and after that, you need to connect it to a WiFi network. Try changing your WiFi network name and password, or turn off your WiFi router and used a mobile hotspot instead. Once you connect the camera to the mobile hotspot you can update the WiFi information on the Nest app:

Here are the steps to update the WiFi using the Nest app:

1. On the Nest app home screen, tap Settings .
2. Select Home info Home Wi-Fi help.
3. Select the offline camera.
4. Tap Start.
5. Tap Update settings and follow the on-screen prompt.

Regards,

Edmond

topic Camera on an old account in Apps / Account

Camera on an old account

Re: Camera on an old account