topic Re: Dish not linking in Apps / Account

Dish not linking

Sixpack225 — Sat, 05 Aug 2023 22:41:20 GMT

Trying to link my dish hopper to my google home account… it telling me something when wrong try again…

Re: Dish not linking

AnnieD — Sun, 06 Aug 2023 13:31:24 GMT

My Assistant was working with Google until Aug 1, then it could no longer connect. I unlinked and tried to relink it and now I get this response: "Could not reach DISH, please try again." So I'm watching this thread. Thanks.

Re: Dish not linking

Alex_S — Thu, 10 Aug 2023 14:33:31 GMT

Hi everyone.

I’m sorry to hear the trouble you’re experiencing when linking DIsh to Google Home. Let’s further look into it.

Sixpack225, is this the first time you will link Dish to Google Home? Is Chrome your phone’s default browser? If not, set it as default and then try to link Dish again. Else, uninstall and reinstall the Google Home app and Google Assistant app.

AnnieD, what phone are you using for the set up? Try to uninstall and reinstall the Google Home app, then try to link your Dish account again.

How to link Dish:

Open the Google Home app .
Tap Devices > Add + > Works with Google.
Tap the search field > select Dish.
Select the result > follow the on-screen instructions.
- After that, follow the steps from their Dish set-top box:
  1. On the remote control, press Settings.
  2. Find Google Assistant.
  3. Select Get Code.
- Go back to your mobile device.
Enter the code that's presented on the screen > select Activate.
The receiver/s are shown on the next page. Add the receivers to their respective rooms in the app. The room assignment helps you to specify where you want the commands to be sent.

Note: If you find more than one Dish set-top box on your account, use the receiver ID to determine what receiver goes in what room.

Let us know how it goes.

Regards,
Alex

Re: Dish not linking

rvmock — Sat, 12 Aug 2023 20:00:16 GMT

Isn't there another way to fix this rather than uninstall. I'll have to setup the many devices again. Or am I missing something

Re: Dish not linking

Alex_S — Tue, 15 Aug 2023 15:52:32 GMT

Hi there,

Are you referring to uninstalling the Google Home app? It shouldn’t affect your Google Home setup. You just need to make sure that you log in the same email address you use to set up your devices.

Sixpack225, AnnieD, have you had the chance to try the suggestions above? If yes, how was it?

Kind regards,
Alex

Re: Dish not linking

kwit — Tue, 15 Aug 2023 21:30:08 GMT

I am having the same issue with linking Dish to Google Home or Google Assistant. Everything worked up until August 1st. Error message I get is"Something went wrong. Try again. Steps I have taken but have not worked. Deleted Google Home and Google Assistant and re installed. Deleted Dish from Google Home & Assistant. Cleared cache, factory reset Google Nest. Checked network. Checked Updates for Dish and Google. Updated iPhone 13 to latest. All to no avail. I'm beyond frustrated. Hope Google can resolve sooner than later or I may be looking for another solution.

Re: Dish not linking

sherfraz — Wed, 16 Aug 2023 12:16:01 GMT

Mine is doing the exact thing, did everything they suggested nothing worked

Re: Dish not linking

kwit — Wed, 16 Aug 2023 17:29:14 GMT

Hope they find a solution.

Re: Dish not linking

BeckyOrange — Thu, 17 Aug 2023 00:40:15 GMT

I've had the same problem since !first of August. It's worked for 3 years, how could it just quit. I dis every suggest also to no avail and dish says it's not their problem.

Re: Dish not linking

kwit — Thu, 17 Aug 2023 14:59:28 GMT

This is the constant error received. I've tried every solution and nothing works. Google needs to fix. It worked before and the only reason I went with Google Nest was Dish had offered it. You can't say it works with Google when in fact it doesn't now.

Re: Dish not linking

kwit — Thu, 17 Aug 2023 19:47:56 GMT

Of course Dish says it's not their problem. Typical handoff. Obviously neither Dish or Google care about customer satisfaction or resolving the issue.

Re: Dish not linking

sherfraz — Fri, 18 Aug 2023 00:09:02 GMT

That’s what message I get also

Re: Dish not linking

sherfraz — Sat, 19 Aug 2023 20:17:01 GMT

Mine is doing the same thing and I have try’d every thing you suggested and it’s not working is there a fix?

Re: Dish not linking

Ballard115 — Sun, 20 Aug 2023 16:46:11 GMT

Any update on at fix yet?

Re: Dish not linking

sherfraz — Mon, 21 Aug 2023 12:22:49 GMT

I try’d this and it’s still not working,

Re: Dish not linking

Juni — Wed, 23 Aug 2023 20:53:46 GMT

Hi folks,

Thanks for the additional information you all shared. Have you had the chance to contact the third-party app support team? The partner itself manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

Best,

Juni

Re: Dish not linking

sherfraz — Thu, 24 Aug 2023 01:16:20 GMT

They said the issue was not with them

Re: Dish not linking

Eemmons — Thu, 24 Aug 2023 20:43:32 GMT

I’m having the same problem

Re: Dish not linking

AnnieD — Sun, 03 Sep 2023 16:49:23 GMT

Thanks for the reply. That did not work. Still says it "could not reach dish"

Re: Nest home hub max camera

Lclewis — Mon, 04 Sep 2023 00:37:51 GMT

camera works now. All I did was try to set it up again and it is working as of today. Nothing changed that I am aware of so do not know why it decided to work

still cannot add the dish works with, get the something went wrong?