topic Re: 429 in Apps / Account

429

NathanNiice — Thu, 28 Oct 2021 08:27:07 GMT

I am getting error code 429 too many requests when I go to view my video clips in the nest.com website. Why? I have tried on windows edge and Firefox web browsers and same message on different browsers. I've erased my history and cookies, can't view my videos still. It just started yesterday this is the 2nd time I'm getting this message in 2 attempts to view in 2 days. It isn't the browsers or history/cookies and it's not my VPN either. I do however have Google home with a bunch of devices that are linked to it like TV, speakers, etc.

Re: 429

Leaf — Thu, 28 Oct 2021 19:37:56 GMT

I'm getting the exact same issue. Also, the nest website keeps timing out and saying server error. Is nest experiencing technical issues today?

Re: 429

Brad — Thu, 28 Oct 2021 21:32:46 GMT

Hi there,

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: 429

AnnieinAcworth — Fri, 29 Oct 2021 22:21:48 GMT

Yes, I am getting this 429 error too, and came here to find out what to do about it. I tried Edge as well as Chrome. I tried clearing everything in my browser (cache, cookies, etc.). Unlike the other poster, I don't have a VPN. I merely want to change the schedule on my thermostat. Please help.

Re: 429

NekoJesse — Fri, 29 Oct 2021 22:50:37 GMT

getting the same problem when i try to access my nest on my any of my PCs in my house

Re: 429

NekoJesse — Fri, 29 Oct 2021 22:51:40 GMT

really..... been having the issue for like 40 mins now and as soon as i post if fixes itself....

Re: 429

AnnieinAcworth — Fri, 29 Oct 2021 23:13:13 GMT

I am still receiving the 429 error - you must be special.

Re: 429

robertjantuit — Mon, 01 Nov 2021 19:23:29 GMT

I am also seeing 429 Too Many Requests when I try to download any of my clips. Not running any vpn's or other software to mask or move ip. Has been this way since last Friday at least. (4 days ago)

For the others on this thread, sometimes, holding ctrl-alt-shift and then click the refresh when you are on the 429 error page seems to start the download? Though that means 1 by 1 since you then have to hit back and hard refresh to get to another one.

Re: 429

robertjantuit — Mon, 01 Nov 2021 19:26:23 GMT

Also to add to that, I don't think it is client Ip related, I get the exact same thing on my mobile device connected to t-mobile (Made sure its not connected to my wifi).

Re: 429

AnnieinAcworth — Mon, 01 Nov 2021 21:09:18 GMT

This problem has been going on for a while, and it is becoming absurd. So, Google, come on - I need to adjust the schedule of my handy smart thermostat, but you have it hostage. Please fix this 429 error!