topic Re: Google Home unable to connect to Big Ass Fans (Haiku Fan) in Apps / Account

Google Home unable to connect to Big Ass Fans (Haiku Fan)

joshcgt — Fri, 29 Oct 2021 05:28:02 GMT

Hello everyone,

I have been trying to connect my Haiku fan to my Google Home app. I have the wifi module installed in the fan and previously it was connected to google home and working just fine. Just last night my Google Nest wifi point said that it was unable to reach my fan so I unlinked the account and tried to link it back again, but to no avail.

Every time I try to authorise the Google home app for Big Ass Fans, I get an error message that says "Could not reach Big Ass Fans. Please try again." I have already contacted Google CS and they tried their best to help me out but it doesn't work. The Google person told me perhaps the problem is with Big Ass Fans.

Just wondering if anyone is facing the same issue and whether or not you have been able to solve it.

Cheers!

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

Junreyes — Fri, 29 Oct 2021 05:54:28 GMT

I had the same issue with another item. I also tried to unlink then link again, but that also failed on me. The thing that work for me was to restart my main router. I dont have any other item that would be affected if i restart so better check yours first. After the restart everything went back to normal.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

joshcgt — Fri, 29 Oct 2021 07:22:13 GMT

Tried that already but it didn't work. Thank you for the reply nontheless!

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

RodG — Fri, 29 Oct 2021 09:52:27 GMT

Getting the same issue, very disappointing, its been working perfectly for over a year. My Haiku fans stopped working with Google Nest about a week ago. I tried deleting my Big Ass fan account and recreating it then linking it to Google Nest again, no joy.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

mstrobvious — Fri, 29 Oct 2021 12:27:09 GMT

same here. I wonder if it is a Haiku/BAF problem?

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

Lguerra1 — Fri, 29 Oct 2021 12:36:05 GMT

I have the exact same issue that started same time as well. Interested if you find a solution.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

mstrobvious — Fri, 29 Oct 2021 12:49:02 GMT

heard from BAF that their cloud server is down. supposed to be back up at some time today.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

ChrisR322 — Fri, 29 Oct 2021 22:40:32 GMT

Yes. I’m having the same issue. My Haiku fan was also connected and working with my Nest. But it got offline only with Nest a couple days ago. When I Authorize the Haiku app and Google Home to link, I get a message that says “Big Ass Fans is linked” immediately followed by the message “Something went wrong. Try again “

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

liminator — Sat, 30 Oct 2021 00:02:00 GMT

Had mine for 2 years with no issues and since last week lost all google abilities. Have reset everything, unlinked everything, and rebooted everything. No luck. Been meaning to call BAF to see if they have any insights.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

RodG — Sat, 30 Oct 2021 00:05:30 GMT

Got a response from Big Ass...

Thank you for reaching out to us, I wanted to contact you and let you know that we are performing maintenance on our server and do not have an estimated end time for that as of right now. Once I receive word that the maintenance is complete I will send an email to you. Any further questions or concerns will need to be sent to support@bigassfans.com.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

MattyG — Sat, 30 Oct 2021 17:18:31 GMT

Here was my reply - 10/30/2021 12:33 EDT

Thank you for reaching out to us, I wanted to contact you and let you know that we are performing maintenance on our server and do not have an estimated end time for that as of right now. Google Home/Alexa/Haiku Home app is experiencing downtime. We ask that you try to log in again in the next 24-48 hours. Any further questions or concerns will need to be sent to support@bigassfans.com. Thank you for your patience and have a great day!

Luis Lopez
Customer Service Tech - Small Overhead Fans

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

ErikW — Sat, 30 Oct 2021 21:30:41 GMT

Perhaps Australia (where Big Ass Fans originated) getting yappy and belligerent with China is not such a good thing? My VOIP provider had their servers taken down by a DDOS attack that went on for over a week but miraculously stopped immediately that Huawei's CFO was released from Canadian custody. No public acknowledgement of the perpetrators has been made.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

Buzzybee — Sun, 31 Oct 2021 07:11:50 GMT

Having the same issue for the last few days now

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

Gadget_Meister — Sun, 31 Oct 2021 09:14:44 GMT

I've had the same problem for several days. This evening I tried deleting and re-joining the BAF Account. Same errors.

The BAF App is working fine.

The Google Nest and Home App are controlling Philips Hue, Samsung Door, Smartlife, and Magic Home WiFi.

Hope it comes back soon, I'd just finally got the wife happy to use Google to control the lights and fans by choice

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

MattyG — Sun, 31 Oct 2021 12:35:19 GMT

She might be happier if you'd stop calling "the wife."

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

esau999 — Sun, 31 Oct 2021 21:13:17 GMT

Same problem here since last week. Same issue today - Google Home still says "Could not reach Big Ass Fans". Fans and lights work just fine with BAF apps, so not really sure what the problem is. Maybe BAF meant 24-48 hours of business days?

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

Francsx4 — Mon, 01 Nov 2021 03:34:14 GMT

Same issue, with same message

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

joshcgt — Mon, 01 Nov 2021 03:37:27 GMT

Whatever BAF is doing to fix it, they seem to be taking their time.

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

RodG — Mon, 01 Nov 2021 08:02:03 GMT

Looks like a security incident, I think

Re: Google Home unable to connect to Big Ass Fans (Haiku Fan)

RodG — Mon, 01 Nov 2021 20:06:00 GMT

Thank you for being patient with us, our server maintenance has ended and the mobile app and Amazon Alexa services are fully restored. Google Home is currently offline until the recent update is approved by Google. We do not have a firm timeline from Google but expect the service to be restored in the next 24 to 48 hours. If you are still having issues with the mobile app or Alexa please contact us at https://www.bigassfans.com/support/(DO NOT RESPOND TO THIS EMAIL) or call 877-793-2757 option 2, then option 2 again for assistance.