topic Re: Google Home App - Something went wrong when adding new devices - phillips hue bt in Apps / Account

Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Fri, 23 Jun 2023 03:57:21 GMT

I previously had the google home app connected to my Philips hue Bluetooth lights; up until a week or so ago when the app could no longer communicate with the devices. I removed the lights from the app and when trying to re-add them using the 'New Device' option I receive a 'Something went wrong' error. Retrying yields the same error, I know the light and the app are initially communicating because it blinks when I select the device to setup once the setup initiates the light no longer blinks and I receive the error. I tried uninstalling the app, clearing the storage and the cache but still have had no luck. I seem to have noticed this after the google home's most recent GUI overhaul not sure if it's related at all but once I noticed that the initial device setup I've had for a few years stopped working.

Update: I just tried adding the devices from a another google home app instance and got the same result. I also just tried factory resetting the lights within the Philips hue app and re-adding them the same way and still got the same result. I'm at a loss at this point, seems like the compatibility is just broken now.

Hi Nick_Reip,

Thanks for reaching out and sorry for the delay. Check out this link and see if your other devices are still linked. If so, you can remove it from there. Once done, relink it to the Google Home app.

Hope this helps.

Regards,

Juni

No worries, thanks for getting back to me. My hue account was linked, I removed it and tried adding the lights again but still no luck. My hue devices are Bluetooth so to add them to google home I first need to make them discoverable via the hue application then I add them using the new device option. Since my lights are Bluetooth I can't add them into a 'hue home' and thus add them via the 'works with google' option.

Reopening this, since it was closed when my issue was not resolved.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

RXShorty — Fri, 23 Jun 2023 10:07:24 GMT

Hi @Nick_Reip

Could you try creating a new home within the Google Home app to see if this resolves things?

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

LovelyM — Tue, 27 Jun 2023 17:47:21 GMT

Hello everyone,

@RXShorty, thanks for your suggestion.

@Nick_Reip, I'm checking in to see if you've tried creating a new Home structure and if that helped with your concern. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Tue, 27 Jun 2023 18:53:58 GMT

Thank you for the suggestion! I am trying this now and will report back shortly on whether it is successful or not

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Tue, 27 Jun 2023 19:28:21 GMT

Unfortunately after leaving my home and creating a new one with the same devices, I get the same results when attempting to add the lights. They're detected blink when selected and when going to the setup process it takes a long time before it gives a 'something went wrong' error

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Thu, 29 Jun 2023 05:56:35 GMT

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

LovelyM — Thu, 29 Jun 2023 21:17:48 GMT

Hi Nick_Reip,

Please try using another phone or tablet to set up your Philips Hue light bulbs. You may also configure the devices under another account.

Keep me posted.

Cheers,
Lovely

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Alfred3 — Fri, 30 Jun 2023 11:53:47 GMT

I seem to have exactly the same problem. When connect the bulbs to to room with a Google Home Mini it works fine. In a room with a Nest Hub 2nd it fails. So apparently it's the Nest Hub that won't connect. Until a couple of weeks ago it worked fine, even with the Nest Hub. I have a suspicion that this is related to the Fuchsia-update on the Nest Hub?!?

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

LovelyM — Tue, 04 Jul 2023 21:09:57 GMT

Hey Alfred3,

Thanks for the information. Please let me know if you can control your smart lights using voice commands in the Google Home app. Also, share with me the Firmware version and Fuchsia version of your Google Nest Hub (2nd gen). Here's how: swipe up from the bottom of your display > Choose Settings > Device information > Technical information > Look for Cast firmware and Fuchsia version.

Kind regards,
Lovely

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Tue, 04 Jul 2023 21:14:20 GMT

He, thanks for the response and sorry for the delay, I was able to try this with a separate tablet and encountered the same error. Using a separate Google account is not possible for my situation as I have all my services such as YouTube subscriptions through my main Google account. If there are any other suggestions I'd be more than happy to give them a try.

Thanks,

Nick

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Alfred3 — Thu, 06 Jul 2023 05:26:01 GMT

Hi LovelyM,

I can set up the bulb from my smartphone only in a room with a Google Nest mini device. Afterwards it's also possible to control it using voice commands.

But trying to set up exactly the same bulb in a room with a Nest Hub 2nd fails. I can still find the bulb and go through the setup process in the Google Home app on my smartphone, but the final step in the process takes unusually long and finally returns an error message: "Something went wrong".

Interestingly, everything worked fine (even with the Nest Hub 2nd) until a few weeks ago. Problems occured only after I came back from a vacation and I believe that during that time the device was updated to Fuchsia. So, Fuchsia might be the reason for the troubles.

Here's the technical information for the Nest Hub 2nd:

Fuchsia version: 11.20230306.3.112014
Software version: 52.94.19.536300690
Chromcast firmware version: 1.69.362882

Regards, Alfred.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Alfred3 — Wed, 19 Jul 2023 17:15:50 GMT

Hi LovelyM,

Any ideas what I could do?

Regards, Alfred

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Wed, 19 Jul 2023 18:25:27 GMT

Hey LovelyM,

Just wanted to follow up and see if you had any additional suggestions, I've still been experiencing the issue and none of the suggested solutions have been able to work for me.

Any help would be greatly appreciated!

Thanks,

Nick

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

LovelyM — Sat, 22 Jul 2023 06:44:21 GMT

Hi everyone,

Sorry for the delay. I'll have our senior specialist take a look at what's going on and why you're unable to get your Nanoleaf devices linked to the Google Home app. Please fill out this form so they can reach out to you over email.

Cheers,
Lovely

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

LovelyM — Tue, 25 Jul 2023 06:55:27 GMT

Hey folks,

Did you happen to get that form filled out? Let me know if you have questions about it.

Sincerely,
Lovely

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Nick_Reip — Tue, 25 Jul 2023 14:04:27 GMT

Hey LovelyM,

Just filled the form out waiting to hear back! Sorry for the delay, I keep getting the post notifications later than the original post!

Thanks,
Nick

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Alex_S — Tue, 25 Jul 2023 17:04:21 GMT

Hi there,

@Nick_Reip, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

@Alfred3, I just wanted to confirm, are your Google Nest Mini, Philips Hue bulb and Google Nest Hub 2nd gen all connected in the same Home structure but different rooms? If yes, since you mentioned that the bulb works fine if it is in the same room as Google Nest Mini, let’s keep it that way. Or, create a new room where you can place the Philips Hue light bulb.

Best,
Alex

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

Alfred3 — Fri, 28 Jul 2023 07:31:59 GMT

Hi Alex_S,

Yes, the devices are all connected in the same Home structure but in different rooms. Unfortunately, I need the bulb in the same room as the Nest Hub 2nd gen, so it is no option for me to interchange the Nest Hub with the Home Mini. If I could be sure that my Nest Hub 2nd is malfunctioning I would probably get me a new one and give it another try. But I still can't get rid of the suspicion that it is related to the Fuchsia update.

Regards, Alfred

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

dorankp — Tue, 01 Aug 2023 12:35:29 GMT

Same problem here. I changed my wireless router and therefore my SSID, now hue won't integrate with Google Home. It works fine through Apple Homekit and through the Hue app. I've tried all the suggestions as well, no dice.

Re: Google Home App - Something went wrong when adding new devices - phillips hue bt

sarahloyd — Sun, 06 Aug 2023 06:54:47 GMT

I'm having the same issue. Hue lights and bridge were working fine until I had a power outage. Have reset and restarted Hue app, Hue bridge (2nd generation), removed from Google Home app, no luck. Hue can still talk to the lights, but Google Home won't talk to Hue.