topic Cannot mute iPhone when viewing Nest Cam in Apps / Account

Cannot mute iPhone when viewing Nest Cam

BCole1 — Wed, 25 Oct 2023 17:09:10 GMT

When viewing playback on my Nest Cameras, the volume cannot be muted. For example, if I'm awake in the middle of the night, my phone is obviously on mute so I don't disturb my partner, but when I click on a notification that there is movement on my camera, the playback plays with volume and wakes him up. The applies both to live video and recorded events. However, when I am viewing all the cameras at once in the Cameras category, they all play muted.

There have been several threads complaining about this issue that are now locked for further comment, but still not resolved.

https://www.googlenestcommunity.com/t5/Apps-Account/I-cannot-turn-the-volume-off-when-watching-my-nest-cameras-in-the-google/td-p/302227?sjid=12445499879539295310-NA

https://www.googlenestcommunity.com/t5/Apps-Account/iPhone-volume-cannot-be-muted-when-viewing-Nest-cam-live-video/m-p/360837#M19305

https://www.googlenestcommunity.com/t5/Apps-Account/I-cannot-turn-the-volume-off-when-watching-my-nest-cameras-in-the-google/td-p/302227?sjid=12445499879539295310-NA

I have an iPhone 12 with iOS 16.6.1 and I am using Public Preview in the Google Home App.

Re: Cannot mute iPhone when viewing Nest Cam

JillG — Wed, 25 Oct 2023 21:15:09 GMT

Hi @BCole1

I will escalate your post. I see those older locked threads are unresolved and I'd like to see if the Community Specialists can help out with this annoying volume glitch.

Thanks and they should post back shortly...

Re: Cannot mute iPhone when viewing Nest Cam

EdmondB — Thu, 26 Oct 2023 01:08:58 GMT

Hello BCole1,

I apologize for the inconvenience you're experiencing. I'll be happy to look into this. Have you tried updating your iOS version to 16.7 and then reinstalling the app?

Thanks for the help, @JillG.

I look forward to your response.

Best,
Emond