topic Cannot create Nest Account! in Apps / Account

Cannot create Nest Account!

ReasonableGru — Sat, 04 Nov 2023 15:21:55 GMT

New Thermostat. The Google help people are saying its an account issue, but not exactly what issue or how to fix it! I've been through all the hoops and all I get is the same issue when trying to create a NEW nest account.

After entering my google email address and password, you get to the "Continue" button but once I click on, that its.. the same error message:

"Oops we encountered an error. Please try again!"

Even changed my Google password at their suggestion!

Its the same whether trying to create on my Mac browser or via the App. Any thoughts?

Re: Cannot create Nest Account!

MplsCustomer — Sat, 04 Nov 2023 17:25:32 GMT

@ReasonableGru

This is the third post I've seen this morning that seems to indicate problems on Google Nest's servers. The other posts are:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cam-battery-cant-set-up/td-p/542539

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Error-completing-migration-to-Google-Home/td-p/542535

I suppose you could try contacting Support, using the link and instructions in this post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Cannot create Nest Account!

ReasonableGru — Sat, 04 Nov 2023 17:58:32 GMT

Thanks, but this has been ongoing for the past 10 days!

Re: Cannot create Nest Account!

zoeuvre — Mon, 06 Nov 2023 21:40:02 GMT

Hi folks,

@ReasonableGru, uh-oh! We're sorry for the trouble. Let's see what's going on.

Have you tried to create an account using another device—phone, tablet, or even desktop or laptop—via the Nest website? If so, how did it go? You may also take a look at this guide to create a new account to use the Nest app.

I appreciate your input, @MplsCustomer.

Best,

Zoe

Re: Cannot create Nest Account!

ReasonableGru — Mon, 06 Nov 2023 22:21:05 GMT

Thanks for messaging.

Yes, I have tried to creat a new Nest account, but I'm unable to do so with my google account, as when pressing on Continue it comes back with a message "Oops we encountered an error, please try again"

Google Nest Support keep asking me to do the same thing, and I have sent them videos of all the set up, and create processes. They don't seem to be very helpful, as I keep having to repeat the issue over and over.

How do I share images on here?

Any help would be gratefully received!

Re: Cannot create Nest Account!

Markjosephp — Wed, 15 Nov 2023 06:10:42 GMT

Hello there,

I'm chiming in to see how I can help.

Thanks for your assistance here, Zoe.

@ReasonableGru, we appreciate you reviewing the articles shared above. I'm curious about how the discussion went when you contacted our team. Can you share with us your support ID number so we can check for more options? Also, I did find an article for FAQs about accounts for the Nest app that you can check out.

To insert an image in a post:

Hit reply and click Insert Image.
Choose an image source location.
Follow the on-screen instructions.

Best regards,
Mark