topic Re: Cookies Not Enabled on iPhone in Apps / Account

Cookies Not Enabled on iPhone

njberta — Thu, 21 Oct 2021 16:42:04 GMT

After years of using the Nest mobile app on an iPhone, I’ve now suddenly been logged out and am unable to log back in.

I receive an error saying “Your browser has cookies disabled. Make sure your cookies are enabled and try again.”

However, I’ve enabled cookies on all browsers. It looks like several others have run into this with no resolution.

I’ve tried uninstalling/reinstalling, updating firmware, powering off & on, turning cookies off and back on, using wifi only, using cellular only, and everything else I could find online. It just simply does not work on my iPhone anymore.

It works on my spouse’s iPhone with the exact same settings. It works on my iPad with the exact same settings.

What else can I try? Is this a known issue?

Re: Cookies Not Enabled on iPhone

GarrettDS — Mon, 25 Oct 2021 22:07:21 GMT

Hi there njberta,

I'm so sorry to hear about the issues that you're having with the cookies on your device, I know it can be confusing, but I'm happy to look into this for you.

While this isn't a known issue, I appreciate you trying all of those things. I would suggest reviewing your phones privacy settings to make sure that nothing has changed in the back end of your phone as well seeing as how it is not an issue with the app.

Please double check that and let me know if you have any further questions.

Best regards,

Garrett DS

Re: Cookies Not Enabled on iPhone

njberta — Mon, 25 Oct 2021 22:18:37 GMT

To be clear, this issue is only affecting the Nest app. I’m very curious why you say this is not an app issue. I am in a continual loop telling me to log into my account, then telling me cookies are disabled (when they are not). This only happens within the app.

I have seen several other posters sharing this over the last several months and none have been given a solve. If it’s not a “known issue,” it should be.

Re: Cookies Not Enabled on iPhone

GarrettDS — Wed, 27 Oct 2021 17:10:03 GMT

Hey there,

Sorry to hear that you're still having this issue. Did you try to check the troubleshooting steps that I provided?

Please let me know.

Best regards,

Garrett DS

Re: Cookies Not Enabled on iPhone

njberta — Wed, 27 Oct 2021 19:29:33 GMT

Yes… nothing had changed in regards to my privacy settings for the Nest app

Re: Cookies Not Enabled on iPhone

GarrettDS — Thu, 28 Oct 2021 18:11:48 GMT

Hey there,

Sorry that you're still having issues with this. I would suggest reviewing this article as it goes through the issues that you may be experiencing with your iPhone.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Cookies Not Enabled on iPhone

njberta — Thu, 28 Oct 2021 18:56:35 GMT

Thanks, Garrett. I’m familiar with this and have ensured my cookies are enabled on my browser. This is ONLY affected my Nest app. I have no issues with other apps that require cookies.

The issue I am running into is that when within the Nest app, I was signed out automatically and am now prompted to log in to my Google account… and when I type in my email to log in, it tells me cookies are disabled in my browser (while within the app)… yet cookies are enabled in my browser settings.

I see a bunch of this issue across the web (including this forum) but have yet to see a solution. Here’s an example:

https://www.googlenestcommunity.com/t5/Apps-Account/Cookies-Not-Enabled/m-p/3042#M318

Re: Cookies Not Enabled on iPhone

GarrettDS — Tue, 02 Nov 2021 19:32:55 GMT

Hey there,

I'm so sorry to hear that you're still having this problem. If you're still having issues with this after uninstalling and reinstalling the app, I would suggest sending feedback to our engineering team through this link so that they can investigate this.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Cookies Not Enabled on iPhone

njberta — Tue, 02 Nov 2021 20:15:04 GMT

Ok, will do. Thank you.

Re: Cookies Not Enabled on iPhone

GarrettDS — Wed, 03 Nov 2021 22:32:48 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS