topic Re: WeMo-Home Disconnect in Apps / Account

WeMo-Home Disconnect

ncDickFlynn — Sat, 11 Nov 2023 14:34:45 GMT

The Home app displays all of my WeMo devices as 'Offline' while the WeMo app is connected and operative. This connection comes and goes on the Home app but is reliable on the WeMo app. Any other app connectivity issues?

Re: WeMo-Home Disconnect

Juni — Wed, 15 Nov 2023 20:29:08 GMT

Hi ncDickFlynn,

Thanks for reaching out. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Are you using Android or iOS? Also, is the Google Home app updated?

Try to reinstall the Google Home app and observe if it makes a difference. Using another phone can also help us isolate this.

Regards,

Juni

Re: WeMo-Home Disconnect

ncDickFlynn — Wed, 15 Nov 2023 23:32:12 GMT

Juni:

i have only noticed this issue recently. It may have existed earlier but gone unnoticed and so I can't correlate it to anything else.

I am using a Pixel 7 Pro running Android 14. Google Home had been 3.7.1.4 which I just updated to 3.9.1.6. I had reinstalled my WeMo app but it was, and remained, 1.29.2.

I will start using the app on my android tablet.

Re: WeMo-Home Disconnect

Juni — Thu, 16 Nov 2023 19:52:25 GMT

Hi there,

Thanks for the details you’ve shared. Let us know if you will get a different experience using your android tablet by updating this thread.

Best,

Juni