topic Migrate to Google Account not available in Apps / Account

Migrate to Google Account not available

kristi1892 — Thu, 16 Nov 2023 16:42:47 GMT

I bought my first Google doorbell and wan to add it to my Nest account, but it keeps telling me that it will be done in Google Home. I've seen a lot of posts about moving all of your Nest devices to Google and how to "Migrate to a Google Account".

I want to do that. When I click the setting icon in the top right corner of my IOS device, there is no button for "Migrate to a Google Account". I've clicked in every section under settings and there isn't anything there. How do I migrate if the option isn't there?

Re: Migrate to Google Account not available

MplsCustomer — Thu, 16 Nov 2023 17:06:37 GMT

@kristi1892

The newer cameras and doorbells released starting in Sept. 2021 get installed in the Google Home app and NOT in the Google Nest app.

"If the "Migrate to a Google Account" option doesn't appear on the screen, then your account has been migrated."

"If you started using the Nest app after August 19, 2019, you're already using a Google Account and don't need to migrate."

https://support.google.com/googlenest/answer/9297676

Re: Migrate to Google Account not available

Lance_L — Tue, 21 Nov 2023 19:56:50 GMT

Hello everyone,

@kristi1892, thanks for reaching out to the Community. I wanted to check if you still need help with the Nest doorbell. Have you managed to see MplsCustomer’s response above? If yes, how was it?

You can get more help to install Nest Doorbell (wired, 2nd gen) or install Nest Doorbell (battery) in our Help Center.

I appreciate your help, MplsCustomer.

Best,

Lance