topic Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware in Apps / Account

Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

Spaghetticat — Mon, 27 Nov 2023 15:40:56 GMT

I can't subscribe to Nest Aware. I get the error message that account migration is in progress and to try again later. The message has persisted for several months. I have tried on the app as well as on the web. The option to sign up for Nest Aware does not appear for me in the app. On the web I get the above message. Any help is appreciated.

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

MplsCustomer — Mon, 27 Nov 2023 17:36:51 GMT

@Spaghetticat

You can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

EdmondB — Wed, 29 Nov 2023 20:54:29 GMT

Hello Spaghetticat,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

Spaghetticat — Thu, 07 Dec 2023 12:55:49 GMT

I reached out to Nest Aware Premier Care and after troubleshooting, the engineers were able to fix my account after a few days and the purchase went through. Thank you!

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

EdmondB — Thu, 07 Dec 2023 22:26:33 GMT

Hey Spaghetticat,

Thanks for getting back to us. I’m glad it’s resolved now. If you need further help, let me know.

Cheers,
Edmond

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

HeatherD — Thu, 28 Dec 2023 00:00:53 GMT

Do you know how to get an email to reset your password from Nest?My sister has tried through the app and at nest.home.com and she never gets the email. It isn't in a junk folder. She cannot reset her chime through the google home app for her doorbell and needs to get back into her nest account. She's so frustrated and I said I'd try to help her get an answer. Please let me know if you can help.

Re: Nest Account Migration With Google Stuck - Cant subscribe to Nest Aware

Lance_L — Mon, 01 Jan 2024 19:09:51 GMT

Hey everyone,

@HeatherD, thanks for joining the discussion and for sharing all the details about the issue. Let’s check it out.

If your sister didn't get the password reset email,

Double-check that she entered the email address that she used to sign up for your account.
Double-check that she uses a Nest account, not a Google account.
Check her spam email folder.
Try requesting the reset password email again.
Contact support for further assistance, as suggested by MplsCustomer above.

I appreciate your help, MplsCustomer and Edmond.

All the best,

Lance