topic Re: Xiaomi mi bedside lamps 2 are not appearing on the app in Apps / Account

Xiaomi mi bedside lamps 2 are not appearing on the app

allbeasts — Fri, 10 Nov 2023 09:55:52 GMT

I have been using 4 x Xiaomi mi bedside lamps 2 since more than a year ago, but after the last google home update they are not appearing on the app anymore. On the mi home account I see only 1 device now (mi fan 2 pro) I lost 4 devices. Tried to log out from the mi.com account, reinstall mi home and google home, tried to reconfigure the mi lamps... Even tried to install yeelight app, there I can see the 4 lamps as well but when I try to add the yeelight account to google home it says that no compatible devices were found.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

EvilPhil — Fri, 10 Nov 2023 10:50:48 GMT

I've got the exact same problem. I allready called the xiaomi hotline and asked for any problems on their side. But they confirmed that no changes were made recently. They also said, that I should check if Google made an Update on Google Home and check if any authorizations were posibly resetted.

Did all that, also reconnected the lamps and the mi home app, with no success, still all devices in mi home, won't appear in Google Home.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

LaurentB — Fri, 10 Nov 2023 11:06:29 GMT

Same issues for me with my 4 Mi Bedside 2 !

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

EvilPhil — Fri, 10 Nov 2023 11:09:39 GMT

To me it seems like Google removed the skill or is blocking certain devices from 3rd party manufactures in the new version of the app.

Any idea, how we could address this to support ?

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

allbeasts — Fri, 10 Nov 2023 12:15:48 GMT

I don't know, I will keep investigating. Thanks for the comments

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

allbeasts — Fri, 10 Nov 2023 12:23:56 GMT

found this address and escalated the problem there, let's see

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

LaurentB — Fri, 10 Nov 2023 12:24:39 GMT

Following the Xiaomi<>Google Home problem, I deleted a mid-bedside 2 lamp and re-associated it: since then it no longer appears on Alexa and Smartthings. Could there be a problem at Xiaomi?

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

allbeasts — Fri, 10 Nov 2023 12:24:43 GMT

googlehome-support-eu @google.com

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

EvilPhil — Fri, 10 Nov 2023 12:51:45 GMT

It happened to me too. I also had my mi account linked to Samsung Smartthings, they also disappeared there.
It might seem like a problem with Xiaomi in general. But as I mentioned before, I called their support hotline, they said, there's no known issues on their side. Hard to belief somehow.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

EvilPhil — Fri, 10 Nov 2023 13:02:50 GMT

I also made a post about this issue in German Xiaomi community forums. It's in german, because that's where I'm from, but you could run it through translate.
Unfortunately no answers yet, but many views and likes, which of course doesn't really help.

https://new.c.mi.com/de/post/37235

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Lev808 — Fri, 10 Nov 2023 13:46:22 GMT

Just notice that my Mi home is offline, If I remember correctly something similar happened last year and it was a sync issue between google and xiaomi, Not the end user.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

JamesFoxhall — Fri, 10 Nov 2023 16:24:18 GMT

Cant believe this has happened to me too! Been pulling my hair out and can't believe it's only today it's happened! Added some new yeelight GU10's to my account this afternoon and the bedroom lights are nowhere to be seem anymore. Tried all the tricks and nothing. 2 lamps now not showing or working after working completely fine for years. I hope they sort this out soon, will they even listen and read this. Im contacting google as I type this waiting in chat. Hope they fix it ASAP.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Vulcanoid1975 — Fri, 10 Nov 2023 18:18:17 GMT

I have the exact same thing, two Bedside Lamps 2 (that worked for the last 2 years at least), that disappeared overnight.

Did all the removing, resetting, Yeelight App, Mi Home and everything else ... nothing ...

Posted on Twitter with https://twitter.com/XiaomiSupport:
https://twitter.com/vulcanoid/status/1722902707197907373

No response yet ...

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Bannman — Fri, 10 Nov 2023 18:15:49 GMT

Currently the Mi Bedside Lamp 2 does not appear on Google Home, I have tried using the Xiaomi and Yeelight app and it does not appear on Google devices. I cannot use my voice to turn on and use the lamp. It just disappeared from one moment to another. It happened a while ago with light bulbs, but in this case it only applies to a specific product.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Soufiane — Fri, 10 Nov 2023 20:18:42 GMT

I'm facing the same issue, since few hours and i didn't find a solution

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

petros93 — Fri, 10 Nov 2023 20:57:52 GMT

I've been having the exact same issue and going crazy all day today. I have other Mi Home devices that work fine it's just the bedside lamp.

Have tried resetting it and setting it back up. Unlinking and relinking a million times. As someone said sometime a few years ago the same thing happened from Xiaomi's side and nothing was working with Google for a while and then they fixed it. Hopefully it will be fixed again.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Lucas-Campora — Fri, 10 Nov 2023 21:21:33 GMT

Same issue over here. Hope they will fix this ASAP

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

EvilPhil — Sat, 11 Nov 2023 00:20:21 GMT

I also adressed this via feedback in the Mi Home app. You can select the lamp directly there an send some screenshots and videos and write a message. I'd advice you guys to do same, the more complain, the faster they fix it.

Just click on "help and feedback" in the App, select the product and add a description and a Screenshot or Video.

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Smsa3010 — Sat, 11 Nov 2023 06:51:58 GMT

Same problem

Re: Xiaomi mi bedside lamps 2 are not appearing on the app

Annita — Sat, 11 Nov 2023 07:11:48 GMT

I have the same problem... 😞