topic Re: DreameHome and Google Home in Apps / Account

DreameHome and Google Home

ABi1969 — Tue, 14 Nov 2023 19:35:22 GMT

Hi,

since two days, my DreameBot L10s Pro (vacuum cleaner robot) is shown as offline in Google Home.
So i unlinked my DreameHome-App from Google Home, cleared all caches and tried to link the DreameHome-App again. This was successful, but Google Home still shows the robot as offline.
DreameHome-App shows robot as online and works perfectly.

Any solutions are appreceated.

Cincerely
Andreas

Re: DreameHome and Google Home

Alex_S — Tue, 28 Nov 2023 14:58:50 GMT

Hi Andreas,

Thanks for posting—let's get this sorted out. A few questions: are you using a dual-band router? If yes, on which band is your DreameBot L10s Pro connected? Do you have household members in your Home?

I’ll look forward to your response.

Regards,
Alex

Re: DreameHome and Google Home

ABi1969 — Tue, 28 Nov 2023 15:50:37 GMT

Hi and thanks for your response.
In the meantime, the cleaner bot shows as connected. There was no app-update, so i guess it was a kind of server error.
I am using a dual-band router and the bot connects with 2.4 GHz. And yes, there is another household member, who also has administrative rights.
I have the bot for over one year but never had this problem before...

Another problem is, that often i can't send the bot to a specific room with voice commands.
With my Google Nest Audio it works most of the time, but with my Google Nest Hub and my two Google Nest Minis, there often is a problem and the devices don't understand the voice commands.

Thx again for your response!

Regards
Andreas

Re: DreameHome and Google Home

Alex_S — Thu, 30 Nov 2023 18:23:23 GMT

Hey there,

It's good to know that it's showing as connected now. For the issue with understanding your commands, try to troubleshoot the said devices the next time it happens.

Open the Google Home app > Devices > Tap on the Google Nest device > Settings > Remove device > Remove.
Back to the Devices tab, scroll down to Other cast/Local devices > Tap the Google Nest device you removed > Add to a room. Follow the prompts in adding it back to a room.
Command the Google Nest device to “Sync my devices”.

Best,
Alex