topic Re: Nest cameras in Apps / Account

Nest cameras

Watzi — Fri, 01 Dec 2023 15:22:36 GMT

I am using 3 Google cams and 14 NEST cams (not Dropcams) in my Google Home App. The continuous recording works with the 3 Google cams but all the NEST cams only record when triggered. They do continuous recording in the NEST app but not in the Google app. Is this feature missing in the Google Home app for NEST cams? Do I have to buy 14 new Google cams now to get the continuous recording in the Google Home App? Any advice?

Re: Nest cameras

MplsCustomer — Fri, 01 Dec 2023 16:28:48 GMT

@Watzi

I'm a bit confused by your terminology. You seem to be referring to "3 Google cams" working in the Google Nest app and "14 NEST cams" working in the Google Home app. Or maybe you're referring to "14 NEST cams" that work in the Google Nest app and "3 Google cams" that work in the Google Home app.

Either way, maybe this will help.

Wired 1st gen Google Nest cameras that are installed in the Google Nest app provide continuous 24/7 recording if you have a Nest Aware Plus subscription. This recording history is available in the Google Nest app and on the home.nest.com website, but NOT in the Google Home app or on the home.google.com website.

2nd gen Google Nest Battery Cameras are installed in the Google Home app. Their recording history can be accessed only in the Google Home app. The battery cameras, when running on battery power, are normally in "Idle" mode unless you are viewing them in the Google Home app or on a Nest Hub or on the home.google.com website, or unless they wake up for an event and then record that event.

We've had a battery camera for over 2 years, plugged in with the optional power cable. Because it is plugged in and is powered by household current and NOT by the battery, it records 24/7. It's history is available only in the Google Home app .

Continuous recording is NOT available for the 2nd gen (Google Home app) battery camera unless it is plugged in, and is NOT available for the 2nd gen (Google Home app) battery doorbell even if it is wired to your doorbell transformer, because they are both normally in "Idle" mode because they running on battery power. Continuous recording IS available for the 2nd gen (Google Home app) Google Nest Indoor Camera and for the 2nd gen (Google Home app) Google Nest Doorbell because they are wired. History for all of these 2nd gen cameras and doorbells is available only in the Google Home app.

Google Nest has one foot in the Google Nest app and one foot in the Google Home app. It is in the midst of a gradual process that will let us test out moving individual 1st gen cameras from the Google Nest app to the "Public Preview" version of the Google Home app, but we would lose much of the functionality that is in the Google Nest app:

https://www.googlenestcommunity.com/t5/Blog/New-updates-to-Google-Home-for-camera-users-new-AI-image-detection/ba-p/550638

I hope this helps. If I guessed wrong, my apologies.

Re: Nest cameras

Watzi — Fri, 01 Dec 2023 16:42:47 GMT

Thank you for the quick response. I think I got the answer in your response in the second paragraph. Wired 1st gen Google Nest cameras do not have 24/7 in the Google Home app. The 24/7 recording is important for me. That means I would have to buy 14 new cameras to have the 24/7 recording in the Google Home app.

One follow up question: Will the Nest app continue to exist? If I can keep that app, then I can keep the 24/7 recording.

thanks

Re: Nest cameras

MplsCustomer — Fri, 01 Dec 2023 17:22:00 GMT

@Watzi

I'm just another Google Nest customer, so I don't have any idea how long Google Nest will keep supporting the Google Nest app. We still use the Google Nest app for all of our 1st gen cameras and doorbells. I keep hoping that they support the Google Nest app until they move Google Nest app functionality into the Google Home app, but I don't know if they will do that. So far, all they've done is to LIST the features in the Google Nest app that are NOT in the Google Home app:

https://support.google.com/googlenest/answer/13038234#zippy=%2Cnest-app-only-features

For the 1st gen cameras that they are letting people test out in the "Public Preview" version of the Google Home app, they are providing 24/7 recording. However, since we have several 1st gen Google Nest cameras and doorbells, I'll be very disappointed if they don't move the remaining features into the Google Home app, but they haven't indicated any plans to do so.

In the Aug 24, 2023 blog post below, they have this statement, with no dates or schedule:

Q: Will Google still support the Nest app?

A: There is no change to the Nest app today. You can continue to use the app as you do now.

https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Indoor-1st-gen-expanded-support-rolling-out-in-the-Public-Preview/ba-p/451056

Re: Nest cameras

Watzi — Fri, 01 Dec 2023 17:52:12 GMT

Thank you so much for the response. Have a great weekend.

Re: Nest cameras

Lance_L — Wed, 06 Dec 2023 22:39:07 GMT

Hey everyone,

@Watzi, thanks for reaching out to the Community. I wanted to check if you still need help with the Nest cameras.

Feel free to reach out if you have other questions so we can take a look, or visit our Help Center for handy guides on how to fix a problem with Nest cameras and doorbells.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: Nest cameras

Watzi — Thu, 07 Dec 2023 01:16:36 GMT

Thanks. All good so far. I got my questions answered.

Re: Nest cameras

Lance_L — Sat, 09 Dec 2023 18:44:10 GMT

Hi Watzi,

No worries; I’m happy to hear that this has been resolved. You can check out this guide to explore the features and settings of Nest cameras and doorbells.

Cheers,

Lance