Account Linking (Google Home)

FlyingGuy123 — Fri, 01 Dec 2023 20:27:40 GMT

When attempting to link Merkury Smart Home to Google Home it says account link successful then immediately says no compatible devices found.

I've attempted uncoupling the accounts via Google Accounts, clearing cache for both apps, and relinking but i get the same error every time.

Re: Account Linking (Google Home)

Alex_S — Wed, 06 Dec 2023 18:07:55 GMT

Hi FlyingGuy123,

Thanks for posting—let's get this sorted out. What’s the device you have in the Merkury Smart Home? Can you control it using the Merkury Smart Home app? Are you using a dual-band router? Try to reboot your router, phone, and Merkury devices. Force close and reopen the Google Home app, then try linking Merkury Smart Home again. If the issue persists, create a new Home.

Let me know how it goes.

Regards,
Alex

topic Re: Account Linking (Google Home) in Apps / Account

Account Linking (Google Home)

Re: Account Linking (Google Home)