topic Re: Windows app - video history in Apps / Account

Windows app - video history

Jyrke — Sat, 09 Dec 2023 23:53:28 GMT

I have a new Google Nest camera and have signed up for a Nest Aware account so I have full ongoing video history.

I can access the video history from my iOS Google Home app, but not from my Windows 11 Chrome browser. I'm not wanting to use the iOS app (very slow, app crashes, etc. May be due to my old phone...)

Within the Chrome browser though I can only see the live camera stream, no history is available.

This is driving me crazy and I can't seem to find to a reference to where this has been discussed previously (& hopefully resolved). If anyone can point me in the right direction it would be greatly appreciated!!

Re: Windows app - video history

MplsCustomer — Sun, 10 Dec 2023 00:50:32 GMT

@Jyrke

Unfortunately, video history for the newer, 2nd gen Google Nest cameras and doorbells released starting in Sept. 2021 can only be accessed in the Google Home app.

The beta / "Public Preview" home.google.com website has only provided live-streaming since the site went live in October 2022.

Re: Windows app - video history

Jyrke — Sun, 10 Dec 2023 01:17:43 GMT

Thanks for the info @MplsCustomer, much appreciated. That would explain it - I just assumed that in the last year they would've created a more robust Chrome user interface which provided the basic history access. My bad, will look at alternative camera solutions.

Re: Windows app - video history

Lance_L — Tue, 12 Dec 2023 19:39:46 GMT

Hey everyone,

@Jyrke, we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Thanks for your help, MplsCustomer.

Best,

Lance

Re: Windows app - video history

len1234 — Fri, 15 Dec 2023 12:44:17 GMT

I am returning also. Your answer is not a solution. I started with a nest doorbell, nest app worked perfectly. Added another three cameras, can not use nest app on new cameras. Can not use home app on chrome(NO HISTORY). one of the worst transitions I've seen.