topic Converting to google in Apps / Account

Converting to google

Cecebulk53 — Wed, 13 Dec 2023 22:42:56 GMT

I’m trying to view the history on my camera and understand I need to upgrade to Nest Aware. Someone was in my driveway last night messing with pasture gate. I have iPhone and iPad. I got the iPhone to convert to google and had my devices but my iPad not so good. It’s not picking up my devices, outdoor cam and thermostat. It’s asking for the serial number on phone. It’s an existing device. Tried calling several support numbers and sat on hold for an hour. Anyone help me,

Re: Converting to google

MplsCustomer — Wed, 13 Dec 2023 23:16:45 GMT

@Cecebulk53

The information for your Google Nest devices is stored on Google Nest's servers, not on your iPhone or iPad, so if you're logging onto the Google Nest app and/or the Google Home app with the same credentials, and accessing the same Google Nest "home/structure", you should see the exact same information on both.

You could try deleting and reinstalling the Google Nest app and/or Google Home app on your iPad.

Do you have the latest version of both the Google Nest app and Google Home app on both devices?

Re: Converting to google

MplsCustomer — Thu, 14 Dec 2023 00:17:32 GMT

@Cecebulk53

And here are some FAQs about migration:

https://support.google.com/googlenest/answer/9297676

Re: Converting to google

Cecebulk53 — Thu, 14 Dec 2023 00:55:11 GMT

When I long in on website with the gmail acct it’s not showing my devices

Re: Converting to google

Cecebulk53 — Thu, 14 Dec 2023 00:57:19 GMT

My devices are showing up under old email on my phone but on the website it says I have wrong email/password. Says it sending a email to reset email but it doesn’t come

Re: Converting to google

Lance_L — Mon, 12 Feb 2024 14:28:11 GMT

Hello everyone,

@Cecebulk53, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with Nest Aware and your account password. While we don’t support retrieving your Google password, we can point you in the right direction.

If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password.
On the other hand, if you have a migrated Google account, our friends at the Google Account Help Community are the perfect folks to help you with it.

I appreciate the help, MplsCustomer.

All the best,

Lance