topic Re: Connection issues in Apps / Account

Connection issues

Ems1973 — Wed, 06 Dec 2023 10:09:38 GMT

After a prolonged blackout nothing wants to work. None of the lights that were connected to my home app are working. They are still there but are only showing off line. Any idea on how to get them working again. Simplest explanation possible as I'm pretty useless at most of this stuff.

Re: Connection issues

Jmmranderson — Wed, 06 Dec 2023 13:31:44 GMT

You’re not the only one. My Google nest devises are all working but when I go to the app it says everything is offline. Not sure what to do either

Re: Connection issues

Alex_S — Sat, 16 Dec 2023 19:16:34 GMT

Hi there,

I know how it feels when something isn’t working the way it should. Let’s further look into it. What’s the make of your smart lights? Can you still control them via voice command? Have you tried to unlink and relink the smart light in the Google Home app? I’ll look forward to both of your responses.

Regards,
Alex