topic Own IP address range filtered by google need contact for removal in Apps / Account

Own IP address range filtered by google need contact for removal

WillyHun — Wed, 20 Dec 2023 21:10:43 GMT

Hey @Dan_A, I apologise for the direct mention, but it seems you have experience on this topic. I have my own IP address range, and looks like Google filters out this address range, and my Nest Hub devices can't boot on this network (works well on LTE). This is not a firewall issue, the router is the same.
I need a contact to the team who can remove this "feature" from this IP address range (/24)
Thanks for your answer.

Re: Own IP address range filtered by google need contact for removal

Dan_A — Mon, 25 Dec 2023 01:10:00 GMT

Hi WillyHun,

No worries. We're here to help. Let's first narrow things down to know the next steps to take:

What IP address range are you pertaining to, is it the local IP or a static IP from your ISP?
Is it only your Nest Hub that's been barred from connecting to your router?
What about the devices and their topology, could you send it here?
What is your ISP and their given modem? is it a modem/router combo?
Are you using a Google/Nest router?

For more information, you can refer to this helpful link for more information: DHCP IP reservation or Set a Static IP address for a device.

Hope this helps.

Best,

Dan

Re: Own IP address range filtered by google need contact for removal

WillyHun — Thu, 28 Dec 2023 09:24:52 GMT

1, What IP address range are you pertaining to, is it the local IP or a static IP from your ISP?

I don't think you are getting what I'm trying to say. What would be a relevance of a local IP? I don't think it would be beneficial to share the information what is the IP RANGE where I have problems. Let say we manage this IP address range, you can think as if I'm an ISP too.

2, Is it only your Nest Hub that's been barred from connecting to your router?

I tried to reset a mini, that ended up in the same situation.

3, What about the devices and their topology, could you send it here?

What would be the relevance of this question when I ask for help in reaching the Google team responsible for _removing_ this restriction from a public IP address range where it was placed incorrectly.
But allow me to share, it is basic:
It is a fix local IP for the devices -> ROUTER (NAT)-> FIX PUBLIC IP from a range what is BANNED by Google. (yes, I renumbered to a different _public_ address space /because I'm an ISP and I have multiple public address ranges this one is a /24 JFYI/ for test, and it is working if the public address space is different from the one what I have a problem with).

4 What is your ISP and their given modem? is it a modem/router combo?
I'm the ISP modem has no relevance to my question.

5, Are you using a Google/Nest router?
I don't use Google product as a router. But it has no relevance to the question again.

I saw in your previous messages you _know_ about Google banning some IP address ranges (I can't think of a reason why, they probably know why) I hit by this issue. I only asked what form I should use to get unfiltered. The problem is not with my setup.