Devices not adding

calstonbaskett — Thu, 04 Jan 2024 16:02:14 GMT

I'm having issues adding and linking devices. When I try to add new linked accounts, e.g. Homey, update exiting linked accounts or remove existing linked devices e.g Meross / Tado the App says its performed the link etc but then I get a spinning circle and eventually the app says "Something went wrong. Try again".

Linking devices via Matter works

I've tried removing and reinstalling the app and tried on multiple devices iPhone / iPad

I've tried creating a new home and the same problem occurs

It works if I create a new home under a new gmail account which implies its linked to my primary google home account.

Does anyone know a fix or does anyone know how I can kill all data linked to my primary gmail account and start again?

Re: Devices not adding

OlexH — Sun, 07 Jan 2024 19:08:13 GMT

I have the same issue.
Last week, I linked my Sonos system without any problem.
Yesterday, I tried to link my Philips hue system, that didn’t work.
Today I tried again, and also tried to link my Airthings and Netamo system, with no luck.
Same message, “something went wrong. Try again”.

I have deleted my home and tried again, no luck.
For now, I have removed the Google home app, don’t see the reason to keep something that did not work.

topic Devices not adding in Apps / Account

Devices not adding

Re: Devices not adding