topic Re: I have a new Samsung S23 Phone in Apps / Account

I have a new Samsung S23 Phone

Doc1963 — Fri, 05 Jan 2024 14:43:19 GMT

I cannot get my new phone to work with nest

Re: I have a new Samsung S23 Phone

Lance_L — Mon, 08 Jan 2024 21:41:51 GMT

Hi Doc1963,

Thanks for reaching out to the Community. I’d be happy to help you with the Nest app. Let’s check it out.

A few questions: what devices do you have in the Nest app? Are you getting any error messages? What troubleshooting steps have you taken?

If you haven’t done so already, please try the steps below:

Check for any Android OS updates on your Samsung S23 and install them if there’s any.
Uninstall the Nest app, then restart your phone.
Reinstall the Nest app and sign back in.

Let me know how it goes.

All the best,

Lance

Re: I have a new Samsung S23 Phone

Doc1963 — Mon, 08 Jan 2024 22:20:50 GMT

Error code says G Suite accounts can't be used with NEST.

Re: I have a new Samsung S23 Phone

Doc1963 — Mon, 08 Jan 2024 22:21:09 GMT

Error code says G Suite accounts can't be used with NEST.

Re: I have a new Samsung S23 Phone

Lance_L — Tue, 09 Jan 2024 00:31:56 GMT

Hey Doc1963,

We appreciate your follow-up information. At this time, you can't use a Google Workspace (formerly G Suite) account because the account data is managed by your organization. We recommend you use a personal Google Account to sign in with the Nest app. If you don't have one, create a new Google Account.

Regards,

Lance