topic Re: Doorbell Camera Feed in Nest App Borderline Unusable Since Upgrade to Pixel 8 Pro in Apps / Account

No Nest app notifications on Pixel 8

VK2023 — Wed, 18 Oct 2023 12:48:42 GMT

Moving from a Pixel 7 to Pixel 8, I do not receive any notifications from any of my Nest devices through the Nest app. I still receive the notifications on my Pixel 7 and my wife who has a Pixel 8 receives them also, so the app is pushing them.

I have done a hard reset on the Pixel 8 and I have verified all the notification settings are correct in the Nest app.

UPDATE: Notifications just suddenly started working. No idea why

Re: No Nest app notifications on Pixel 8

mheschl — Wed, 18 Oct 2023 14:53:36 GMT

I am experiencing the same thing after moving from pixel 6 to pixel 8. I have uninstalled the app, reinstalled, logged out and then back in but this has had no effect. I turned on the option to receive notifications by email and received only one and then that stopped. My pixel 6 still receives the push notifications. Suggestions?

Re: No Nest app notifications on Pixel 8

thefaxmachine — Tue, 16 Jan 2024 14:07:55 GMT

I have had this issue since getting my Pixel 8 Pro a week ago. I transferred across everything from my P7P and everything was fine with the exception of Nest/Google Home notifications.

I was messing with settings, notifications, everything you can think of to no avail. Because I had already set up my banking apps, GPay, and Pixel Watch, I really didnt want to do a hard factory reset and do a brand new install (ie, no previous data transferred).

I did this and within two days I had Nest notifications appearing on my P8P and my Pixel Watch (camera motions, nest doorbell alerts, sound alerts...)

Hopefully a factory reset will do the same for you.

https://www.reddit.com/r/GooglePixel/comments/17anp69/pixel_8_pro_and_nestgoogle_home_notifications/

E2A: Google, you are showing me very little reassurance in your ability to deal with product issues.

Re: No Nest app notifications on Pixel 8

Tmoney10 — Wed, 01 Nov 2023 16:33:17 GMT

I've done everything and a factory reset still no notifications

Re: No Nest app notifications on Pixel 8

mheschl — Wed, 01 Nov 2023 17:07:03 GMT

Further note. I can receive email notifications but not push notifications. Long story short, after a lot of experimentation on my Pixel 6, Pixel 8 and iPad (works on iPad but neither of the pixels), I came to the conclusion that the issue was a result of the upgrade to Android 14. After spending an hour on the phone with Google Nest support and having them double check all of the settings I had already checked, support came to the same conclusion that I reached. A bug (ticket) has been entered. Hopefully a solution is coming soon.

Re: No Nest app notifications on Pixel 8

Tmoney10 — Wed, 01 Nov 2023 18:12:19 GMT

I'm guessing it's the same for me.

But my wife pixel 7 pro gets notifications on android 14

Re: No Nest app notifications on Pixel 8

mheschl — Wed, 01 Nov 2023 18:16:30 GMT

If it is like my experience, don't let her log out. When I logged out and then back in, I lost push notifications.

Re: No Nest app notifications on Pixel 8

Tmoney10 — Wed, 01 Nov 2023 20:29:41 GMT

Ya she hasn't, but I guess I'll wait for an update from nest for the Pixel 8 pro. Please keep me updated.

What a waste to reset my whole phone again

Re: No Nest app notifications on Pixel 8

Drdetroit — Sat, 04 Nov 2023 02:58:35 GMT

Just upgraded and activated my Pixel 8 Pro from Pixel 6 Pro. I'm having the same issue, no Nest Notifications on the P8P. Notifications are still working on my P6P. Hope a fix is coming.

Re: No Nest app notifications on Pixel 8

Tmoney10 — Sat, 04 Nov 2023 12:26:03 GMT

Google and nest don't have a fix, this is ridiculous Google.

Doorbell Camera Feed in Nest App Borderline Unusable Since Upgrade to Pixel 8 Pro

AdamHill — Sat, 04 Nov 2023 21:24:19 GMT

Our original flawless setup:

Nest Doorbell (UK / Wired)
Pair of Pixel Phones (1x 7 Pro, 1x ~6?)
Stable and top-of-class internet for the UK & Google Wifi Boosters plastered everywhere, giving us great wifi coverage all throughout the house

All was well at this point.

Setup change:

Pixel 7 Pro upgraded to Pixel 8 Pro

New situation:

The realtime feed within the Nest app to the Doorbell's camera is now unusably unreliable when observed on the Pixel 8 Pro
Otherwise very happy with the Pixel 8 Pro, no other obvious issues
The realtime feed still works fine on the older pixel (either a 5 or 6 of some sort), which suggests to me it's not the doorbell, account or network conditions

Specific Symptoms With Nest App Camera Feed:

Launch app
Sometimes feed is immediately available, sometimes you see a spinner with camera feed blacked out
After ~2 seconds the feed kicks in, and lasts for ~5s, before blacking out with a spinner again
The cycle repeats indefinitely
When the feed comes back, it's not actually a live feed, it's a still frame, giving a misleading representation of what is outside my door

My hopes:

Either

Someone can suggest workaround
Someone can point out something simple I'm doing wrong or have overlooked
Someone can advise how I might report this as a Bug Report

Thanks in advance.

Re: Doorbell Camera Feed in Nest App Borderline Unusable Since Upgrade to Pixel 8 Pro

Lance_L — Wed, 08 Nov 2023 00:21:04 GMT

Hey AdamHill,

Thanks for reaching out to the Google Nest Community and for sharing all the details about the issue. I’d be happy to help you with this.

Let’s try the troubleshooting steps below:

Check for any Android OS updates and install them if there’s any.
Uninstall the Nest app.
Restart the Pixel 8 Pro.
Re-install the Nest app and check if the issue is resolved.

If you haven’t done so already, you can check out this guide to help you troubleshoot when the video doesn't play, pauses, or skips.

Keep me posted.

Best,

Lance

Re: No Nest app notifications on Pixel 8

Lance_L — Wed, 08 Nov 2023 00:37:02 GMT

Hey everyone,

Thanks for posting in the Community and sharing all the steps you’ve already tried to fix the issue. I’m sorry that you’re having issues with the app notifications. Let’s check it out.

Please try the troubleshooting steps below:

Check for any Android OS updates and install them if there’s any.
Uninstall the Google Home or Nest app.
Restart the Pixel 8.
Reinstall the app and check if the issue is resolved.

Let me know how it goes.

@VK2023, @thefaxmachine, I’m happy to hear that this has been fixed on your devices, and thanks for sharing your resolution. Reach out if you have any other questions.

Best,

Lance

Re: No Nest app notifications on Pixel 8

mheschl — Wed, 08 Nov 2023 00:45:15 GMT

Hey @Lance_L

Already spent an hour on the phone with Google support just repeating what I had already done and what you have suggested. The solution is not going to be as easy as the steps you suggest.

Do you have any other suggestions that an hour call to Google support would not have covered.

Re: No Nest app notifications on Pixel 8

Tmoney10 — Wed, 08 Nov 2023 00:52:11 GMT

I was on the phone for 2 hours and we did everything still doesn't work.

Re: No Nest app notifications on Pixel 8

Lance_L — Wed, 08 Nov 2023 01:35:53 GMT

Hi folks,

We periodically release updates to the Google Home and Nest apps that contain bug fixes and improvements. If you already followed the steps above and the issue still persists, please provide the following details so we can investigate further:

Make and model of all the mobile devices used to test.
Android OS version.
Nest app version.

Keep me posted.

Regards,

Lance

Re: No Nest app notifications on Pixel 8

Tmoney10 — Wed, 08 Nov 2023 01:39:25 GMT

Pixel 8 pro

Android 14

Nest app ver 5.72.1.4

Take in mind my wife's has a pixel 7 pro and android 14 and nest app 5.72.1.4 and she gets all the notifications still.

Re: No Nest app notifications on Pixel 8

Lance_L — Wed, 08 Nov 2023 02:13:18 GMT

Hello everyone,

@Tmoney10, I gotcha. Thanks for the follow up information. We’ve made the appropriate team aware. I’ll circle back to this thread once we have more updates to share.

Everyone else, please continue to add the requested details of the affected devices.

Thanks!

Lance

Re: No Nest app notifications on Pixel 8

mheschl — Wed, 08 Nov 2023 03:01:29 GMT

P8 with Android 14 Nest 5.72.1.4

P6 with Android 14 Nest 5.72.1.4 - worked after the upgrade to 14 until I logged out of the Nest app and logged back in

Samsung S22 with Android 13 works

iPad works

Re: No Nest app notifications on Pixel 8

Lance_L — Wed, 08 Nov 2023 19:34:07 GMT

Hey folks,

I have a quick update from the support team. They’re asking everyone to try the additional steps below:

Disable and then re-enable notification permissions via Android app settings (long-hold Nest app icon > App info > Permissions).
Toggle notifications off in the Nest app, wait 60 seconds, and re-enable.

If the issue persists, for those who haven't done so already, please provide the following details so we can investigate further:

Make and model of all the mobile devices used to test.
Android OS version.
Nest app version.

Let me know how it goes.

@mheschl, thanks for providing your device information. Please try the suggested steps above and check if they fix the issue.

Thank you all for your patience while we work on this.

Regards,

Lance