topic Re: Legacy Nest Account - Can't reset password in Apps / Account

Legacy Nest Account - Can't reset password

trish1400 — Sun, 21 Jan 2024 22:10:48 GMT

I have a Nest Account (one that hasn't been migrated to my Google account) with two thermostats on it.

I somehow got logged out and didn't know the password - I requested a password reset, I get the email but after I enter the new password (twice) it says "Oops! We've encountered an error. Please try again".

This has been an issue for months and every now and then I tried it again in the hope it's been fixed - but now I'd really just like remote access to my thermostats back.

I'm happy to migrate to a Google account once I've got back in, but I'd like all my account history and learnt data so I don't want to reset the thermostats.

Please can you help or tell me who to contact to get help? I tried to go through some contact thing and it recommended I send a DM via Twitter, which I did and got no reply.

Thanks!

Re: Legacy Nest Account - Can't reset password

Britter33 — Mon, 22 Jan 2024 01:08:10 GMT

I'm having the same issue. When I go to reset my legacy Nest password, I don't even receive a reset email for the password

Re: Legacy Nest Account - Can't reset password

MplsCustomer — Wed, 24 Jan 2024 17:17:20 GMT

These are Google Nest's instructions for changing or resetting your Nest Account password, including links if the instructions don't work:

https://support.google.com/googlenest/answer/10371718