topic Re: Home Deleted, How Do I Restore Access in Apps / Account

Home Deleted, How Do I Restore Access

thegympod — Tue, 13 Feb 2024 19:08:44 GMT

Hello,

One of our home's was deleted from the app. Is there a way to restore it back into the account? It had access to two Google Nest Camera's and 2 Chromecasts.

Thanks

Re: Home Deleted, How Do I Restore Access

MplsCustomer — Tue, 13 Feb 2024 20:27:01 GMT

@thegympod

When you delete a "home" in the Google Home app, it gets removed from your Google Account, but you can't delete a "home" unless you are the only member of the "home":

https://support.google.com/googlenest/answer/9691327?hl=en&sjid=2461668035141250664-NC#zippy=%2Cdelete-a-home

Re: Home Deleted, How Do I Restore Access

thegympod — Wed, 14 Feb 2024 12:59:17 GMT

Ok, is there a way to un-delete a "Home" or do we have to re add it all again?

Re: Home Deleted, How Do I Restore Access

MplsCustomer — Wed, 14 Feb 2024 13:28:10 GMT

@thegympod

Unfortunately, you'll have to factory reset all of your devices and add them to a new home. From the above link:

"You can't use the Google Home app to control devices that you added to a particular home unless you set those devices up again in a new home."

Re: Home Deleted, How Do I Restore Access

thegympod — Wed, 14 Feb 2024 13:36:17 GMT

Understood. Thank you