topic Re: Phone and iPad crash when using nest app in Apps / Account

Phone and iPad crash when using nest app

Sandymd — Thu, 15 Feb 2024 10:07:08 GMT

Keeps crashing seconds after opening on any phone and iPad. Only works on my Mac or windows pc.

Re: Phone and iPad crash when using nest app

MplsCustomer — Thu, 15 Feb 2024 16:17:41 GMT

@Sandymd

This long thread has a few solutions that worked for some customers:

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-app-crashing-on-iPhone/m-p/334984

Re: Phone and iPad crash when using nest app

Elisabeth1 — Sat, 17 Feb 2024 06:26:05 GMT

Ensure app and device are updated. Restart device, clear app cache (Android), reinstall app, and check for compatibility and iOS updates. Search for widespread issues and contact app support if problem persists.

Re: Phone and iPad crash when using nest app

Jenelyn_O — Tue, 20 Feb 2024 00:43:37 GMT

Hi everyone,

@Sandymd, thanks for reaching out — I'm sorry for the delay and for the trouble this may have caused you. I'd like to check if you managed to see the responses above. Please let us know if that helps. If you have further questions or concerns, just let us know.

I appreciate your input, @MplsCustomer and @Elisabeth1.

Best,

Jenelyn

Re: Phone and iPad crash when using nest app

Sandymd — Tue, 20 Feb 2024 06:30:47 GMT

I already tried all the responses; none of them work. I am so tired of paying for something that I can't even. utilize. If I move it all to the stupid google home app then not all features work either. I hate this. I'm legit saying screw it, I'm going to buy with something totally. not related to google and hope to all high hell they don't sell out also.... deeply looking for recommendations from other people that had enough and left. What a proverbial waste of money these things are......

Re: Phone and iPad crash when using nest app

MplsCustomer — Tue, 20 Feb 2024 14:41:15 GMT

@Sandymd

The app should not crash. Have tried contacting Support?

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Phone and iPad crash when using nest app

Lance_L — Wed, 21 Feb 2024 13:31:34 GMT

Hi folks,

@Sandymd, I understand how it feels when something isn’t working as it should. I’d be glad to help you with this. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

If you haven’t done so already, let’s try the troubleshooting steps below:

Open your iPhone's Settings > General > Date and Time. Tap Set Automatically, toggle it off, and then turn it back on. Make sure that the time zone, date, and time are correct.
Go back to Settings > Privacy > Location Services > Nest. Make sure the Nest app has permission to use the phone's location.
Check for any updates for the Nest app in the Apple App Store. The latest version is 5.75.
Check for any iOS updates and install them if there are any.
Uninstall the Nest app, restart your iPhone, and then reinstall the Nest app.

Let me know how it goes.

Thanks for the help, MplsCustomer, Elisabeth1 and Jenelyn.

All the best,

Lance