topic Re: Google Account Support in Apps / Account

Google Account Support

FeetLover — Sun, 17 Mar 2024 20:17:18 GMT

This is probably not the right place to post about this but I NEED help with getting my account back and google support is absolutely HORRIFIC, I've reached out to google asking to help me get my account back but it seems that all these big multi-billion dollar corporations somehow are either underpaying or not paying anyone at all to help, I haven't hear back from them in MONTHS. I've lost an account and can't access it anymore because I didn't add a recovery option (my fault ofc but that doesn't excuse the horrible customer support). If anyone is able to help me with this or send me an email THAT ACTUALLY WORKS, I would appreciate it. Thanks.

Re: Google Account Support

MplsCustomer — Sun, 17 Mar 2024 21:39:36 GMT

@FeetLover

Unfortunately, I think what Google provides is this Google Account Help page:

https://support.google.com/accounts/answer/7682439

They say on this page "For your security, you can't call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support."

Re: Google Account Support

Lance_L — Mon, 18 Mar 2024 14:54:33 GMT

Hey everyone,

@FeetLover, thanks for reaching out to the Community. I wanted to check in and see if you’re still in need of any help. Have you had any chance to see MplsCustomer’s response above? If yes, how was it?

Also, while we don’t support retrieving your password, we've got your back and can guide you.

If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password.
On the other hand, if you have a migrated Google account, our friends at the Google Account Help Community are the perfect folks to help you with it.

Thanks for the help, MplsCustomer.

Regards,

Lance